Zerto Support: Product & Technical Support Portal

Zerto Product & Technical Support Services

Zerto delivers enterprise-class support  services that are built into all of our products. These services include real time alerts when RPO/ RTO targets are not being met, network degradation alarms and reminders to check configurations and Virtual  Protection Groups. Zerto solutions are also backed by global support service centers that provide on-demand access to an expert team of support engineers.
All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base of dozens of articles, tips and forums for do-it-yourself answers to most common questions.

Using the portal, Zerto customers can:

  • Download the latest version of Zerto Virtual Replication
  • Find answers to common question in the Zerto knowledge base
  • Follow the status of open support cases

Technical support services from Zerto are world-class:  “Zerto’s replication solution is incredibly simple to set up, use and manage. Support has been outstanding, and it delivers on the RPO/RTOs that our company requires.”

 — Jeff Chandler, VP of Technology Operations, Jefferson National

Access the Zerto Support Portal to Open a Support Ticket!

Visit The MyZerto Community to engage in our Forum!

Zerto offers two levels of maintenance and support for customers worldwide:

Support Feature Standard Support Option Premium Support Option
Global Technical Support Monday — Friday: 9am to 5pm* 365 x 24 x 7
Target Response Time From 4 hours to 5 days depending on severity. From 1 hour to 4 days depending on severity.
Remote Support Included Included
Root-Cause Analysis Included Included
Product Updates and Service Packs Included Included
24/7 Access to support tools including knowledge base, forums & software updates Included Included
Support Requests Unlimited Unlimited
Priority Queuing No Yes

How to log a support issue:

Access the support portal here.

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How Can We Help?

I'm Interested in Learning More About Zerto

If you’d like to learn more about Zerto, whether you’re looking for product information, are looking to purchase Zerto, or just have questions about how the software works – We’re here to help! Chat Now

I'm a Current Zerto Customer with a Support Request

At Zerto, we have a round-the-clock support team and many helpful resources available to you. Head to MyZerto for forums, technical documentation, and a robust knowledge base. If you need support, Click the link below to get started. Begin a Support Request

I am, or Hope to be, a Zerto Partner

Whether you’re looking to become a new Zerto partner, or have questions around your existing partnership or the ZAP Program in general, we’re here to answer your questions! Chat Now
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