Zerto Support: Product & Technical Support Portal
Zerto Product & Technical Support Services
Zerto delivers enterprise-class support services that are built into all of our products. These services include real time alerts when RPO/ RTO targets are not being met, network degradation alarms and reminders to check configurations and Virtual Protection Groups. Zerto solutions are also backed by global support service centers that provide on-demand access to an expert team of support engineers.
All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base of dozens of articles, tips and forums for do-it-yourself answers to most common questions.
Using the portal, Zerto customers can:
- Download the latest version of Zerto Virtual Replication
- Find answers to common question in the Zerto knowledge base
- Follow the status of open support cases
Technical support services from Zerto are world-class: “Zerto’s replication solution is incredibly simple to set up, use and manage. Support has been outstanding, and it delivers on the RPO/RTOs that our company requires.”
— Jeff Chandler, VP of Technology Operations, Jefferson National
Zerto offers two levels of maintenance and support for customers worldwide:
|Support Feature||Standard Support Option||Premium Support Option|
|Global Technical Support||Monday — Friday: 9am to 5pm*||365 x 24 x 7|
|Target Response Time||From 4 hours to 5 days depending on severity.||From 1 hour to 4 days depending on severity.|
|Product Updates and Service Packs||Included||Included|
|24/7 Access to support tools including knowledge base, forums & software updates||Included||Included|
How to log a support issue:
Access the support portal here.