(Updated March 4, 2019)
For the purpose of applicable data protection laws including the EU General Data Protection Regulation, where it applies, any Zerto group entity that you contact, or with which you contract, is the “controller” of your personal information. You can address any queries you may have about Zerto’s use of personal information to firstname.lastname@example.org.
Users of our Websites and App
This section applies to you if you visit our Websites.
Information you provide when you visit our Websites as a prospective or current Zerto customer or partner
Our Websites will allow you to contact us, request a free trial or demo, and join our mailing list. When you contact us through our Websites, we will collect limited personal information about you, such as your name, company name, address, phone number, email address, demographic information and how you came to our Websites. We will use this information:
If you request a free trial or demonstration of the Services, or submit a query to us, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our current and prospective customers.
Information you provide if you log on to a Zerto portal
If you log on to the ZAP, myzerto and support portals (together the “Portals”) we will collect personal information about you, including your name, company name and email address. You will also be required to create a password to protect your account. Additionally, Zerto may collect information about your interactions and experiences on our Websites, such as which pages you visit, what content you view and how often you come to our sites. We will use this information:
Information you provide through public forums
We may provide bulletin boards, blogs, user-editable documents or chat rooms on our Websites Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of Zerto. We will use the information we collect through these public forums:
Our legal basis for processing personal information that we gather through public forums is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our customers.
Information we collect about how you navigate our Websites
We also use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate our Websites (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our Websites (such as the web pages viewed and the links clicked). We use Web Site Navigational Information to operate and improve our Websites. We may also use Web Site Navigational Information in combination with visitor information to provide personalized information about Zerto.
We may use “cookies” to make interactions with our Websites easier and more meaningful. When you visit our Websites, our servers may send a “cookie” to your computer. Standing alone, “cookies” do not personally identify you; they merely recognize the device you are using to connect with the Websites by means of your web browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, creating a login, or filling out a web form (such as a “Contact Me” or a “14 Day Free Trial” web form), you remain anonymous to us.
There are two types of “cookies”: session-based and persistent-based. Session “cookies” exist only during one session; that is, they are erased from your computer when you close your browser software or turn off your computer. Persistent “cookies” remain stored on your computer after you close your browser or turn off your computer.
We use persistent “cookies” that only we can read and use to identify devices (and visitors) that have previously visited our Websites. We may use information from session and persistent “cookies” in combination with visitors’ information to provide you with more relevant information about Zerto and our products and services.
We also use Google Analytics and other tools to track usage of our Websites. See the “Analytics Providers” section below for more information.
We use “tracking pixels” alone or in conjunction with “cookies” to compile information about usage of our Websites and interaction with emails from us. “Tracking pixels” are clear electronic images that can recognize certain types of information on your computer, such as “cookies,” when you viewed a particular website linked to the “tracking pixel,” and a description of a website tied to the “tracking pixelacon.” For example, we may place “tracking pixels” in marketing emails that notify us when you click on a link in the email that directs you to our Websites. We use “tracking pixel” to operate and improve our Websites and email communications, to try to ensure that they are relevant and interesting to the people receiving them. We may use information from “tracking pixels” in combination with visitors’ information to provide you with information about Zerto or its products or services.
When you visit our Websites, we collect your IP address to track and aggregate non-personally identifiable information. For example, we use IP addresses to monitor the regions from which visitors navigate our Websites and to direct queries to the most appropriate Zerto personnel. If you are a prospective or current Zerto customer, your IP address will also be stored in association with your record to make certain functions available to you, including your access to Portals.
Responding to Do Not Track Signals
Our Services do not have the capability to respond to “Do Not Track” signals received from various webbrowsers.
Contacts from events and offline activities
Information you provide when you attend an event, or contact us offline
We may collect personal information about you if you attend an event that we arrange or are represented at, or if you contact us otherwise than through our Websites (for example by post, or telephone). We will collect limited personal information about you, such as your name, company name, address, phone number, email address and demographic information. We will use this information:
Our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our current and prospective customers.
This section, and the “Cookies” section above, applies to you if you are a Zerto customer, or an employee of a Zerto customer.
Information We Collect
The information we learn from our customers helps us personalize and continually improve our Services. We collect information as follows.
CSP Billing Information
On a monthly basis, cloud service providers (“CSP”) submit a report to us by using the reporting feature of our software, or alternatively, by enabling our software to submit the relevant information to us via a secure API in order to produce such a report. These reports cover all usage information from all data centers, and include the number of virtual machines on which our software was operated during the applicable month, as well as other relevant information, such as the name of the protected site, the name of the recovery site, the virtual protection group domain name, the type of virtual machine, etc. We refer to this as the “CSP Billing Information.”
CSP Billing Information is used only for automated billing purposes.
Support and Mobile App Data
We collect data from whoever enables Zerto Analytics, the Zerto Mobile App, and/or runs our software. Such data includes, among other things, our licensing information, version information (Zerto and vSphere), and environment statistics (number of virtual machines, number of replicated virtual machines, number of VPGs, etc.). The information set forth in this section shall be referred to as the “Collected Data.”
Collected Data is used by our support team for improving the support provided to customers as well as for enabling the Mobile App. For example: if we find a bug in a certain version of our software, we may use the Collected Data to contact customers who are running such version with a proposed bug-fix.
Business Contact Information
If you contact us other than through our Websites to request or enquire about support services, we will collect limited personal information about you, such as your name, telephone number, company name and email address. We will use this information:
Our legal basis for processing personal information that we gather when you contact us for support is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our customers.
Mobile Device Information
We collect certain non-personally identifiable information that your mobile device sends when you use our Services, including device model and the operating system of your device.
We may engage third-party services providers, such as hosting service providers and data centers, to work with us to administer and provide the Services. These third-party services providers have access to your information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your information for any other purpose.
For example, we utilize Google Analytics, a service provided by Google, Inc., that we use to gather information about how users engage with our Website, Services or App. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. If you want to opt-out of the collection of information by Google Analytics on our Websites, please visit https://tools.google.com/dlpage/gaoptout. If you wish to opt out of the collection of information by Google Analytics on our App or Services, please change the settings in the ‘about’ section of Zerto Mobile or ZVR, respectively.
We also utilize FullStory which help us to understand usage patterns on MyZerto, such as user clicks, mouse movements and scrolling on MyZerto. We use this information troubleshoot bugs, support our customers and build better user experiences on MyZerto. You may opt-out of us collecting and processing this data through your settings on MyZerto.
Disclosure of Collected Information
We may disclose the personal information we hold about you to limited classes of third parties, including:
Analyzing Business Leads
We use the personal information we collect through our Websites and through offline activities (including contact made with Zerto entities) to offer personalized services and content. We may store this information using solutions offered by third-party service providers, however these service providers will not be permitted to use the personal information for their own purposes. This personal information may be shared between Zerto entities.
By signing up to receive communications from Zerto, you understand that we may send you communications or data from our Websites regarding the Services from time to time through the general operation of the Services, including but not limited to: (i) notices about your use of our Services, including any notices concerning violations of use; (ii) updates; and (iii) promotional information and materials regarding Zerto’s products and services. Where required by applicable law, we will send you an email asking you to confirm that you wish to receive promotional information from us. We give you the opportunity to opt-out of receiving promotional communications from us by following the opt-out instructions provided in the message you receive, or by visiting the Subscription Center.
We strive to maintain the reliability, accuracy, completeness and currency of personal and customer information that we collect and to protect the privacy and security of our customers and visitors.
We implement industry-standard security measures in our servers and databases designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of the information we collect, including encryption, firewalls, password protection, and access controls.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We allow you, however, to choose a non-encrypted channel to work with our management system. It is important for you to protect against unauthorized access to your password and to your computer.
We restrict access to the information we collect to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
If you have any questions about the security of Zerto’s services or the Websites, please contact us at email@example.com.
Data Integrity and Storage
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
Modifying your Information
You can access and modify the personal- information associated with your account, such as your name, email address, postal address or phone number, through the Services. If you want us to delete your personal information or terminate your account, please contact us at firstname.lastname@example.org with your request. Where required by law, we will take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records (for example to ensure that we do not contact you if you have told us not to) or as otherwise required by law.
Rights You May Have
You may have certain rights in relation to personal information we collect about you. These rights do not necessarily apply to all users of our Services or visitors to our Websites. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to email@example.com or through the Subscription Center. You also have the right to complain about the use of your personal information to supervisory authorities with oversight over applicable data protection laws.
If you would like to contact us regarding the use of your personal information, the types of third parties to whom we disclose such information or ways in which you may be able to limit the use and disclosure of such information, please send an email to firstname.lastname@example.org detailing your request