Nearly Half of Businesses Have Suffered an Unrecoverable Data Event in the Last Three Years, Finds New Ground-Breaking Analyst Study - Zerto

Nearly Half of Businesses Have Suffered an Unrecoverable Data Event in the Last Three Years, Finds New Ground-Breaking Analyst Study

August 22, 2018

Research highlights gap between companies’ aspirations to modernize and a lack of maturity regarding the resilience of IT systems

BOSTON, US – August 22, 2018 Zerto, an industry leader for IT resilience, today announced the full findings of the IDC White Paper, sponsored by Zerto, State of IT Resilience. The study revealed that over 90% of respondents do not consider their organization to be IT resilient and nearly half have suffered an unrecoverable data event in the last three years.

While the majority of businesses surveyed have a cloud, digital transformation or modernization project already planned for the next two years, these same businesses rate themselves as immature on resilience objectives. This gap highlights the current demands on IT teams who are being tasked with cloud and modernization projects even as they struggle to keep pace with basic protection and recovery. Additionally, 77% of those surveyed have suffered organizational impact from a tech-related business disruption in the past two years. The survey results validate that only with resilient operations can businesses mitigate the risk of downtime and focus on projects that drive transformation.

Key findings from the research include:

Significant gaps revealed between desired and existing state of operations

Ninety percent of organizations think data protection is important or critical for digital and/or IT transformation projects, yet the technological provisions are not in place to provide this level of data protection assurance.

  • Only 7% rate themselves as mature for business resilience.
  • Nearly half – 49% – have suffered an unrecoverable data event in the last three years.

Ensuring that the entire IT infrastructure is resilient will be critical for business success and for completion of transformation, modernization and cloud projects.

Businesses are putting themselves at risk

For organizations that experienced technology-related disruptions in the last two years, the consequences were significant.

  • Seventy-nine percent lost money either directly or through paying for additional recovery expertise.
  • Twenty percent permanently lost customers as a result of the disruption.

This risk is only going to become larger as disasters encompass broader categories of disruption, including malicious attacks.

  • Seventy-seven percent have experienced a malicious attack in the past 12 months.
    • Of this group, 89% have succumbed to an attack with 39% having suffered five or more data corrupting events.

IT resilience spending and training will increase

IT resilience needs to be a key strategic priority for any forward-thinking organization and data protection needs to be top of mind for organizations in this resilience effort.

  • More than 55% of businesses expect the complexity of data protection to increase, and having multiple tools only enhances this complexity.
  • To meet this growing complexity, 85% plan to hire and/or train more staff, and 94% expect to spend more on IT resilience in the next 24 months.
  • Cloud was also highlighted as an essential part of IT resilience, as cloud-based data protection was the highest-rated IT initiative over the next 12 months.

For more insights from the IDC White Paper, State of IT Resilience study read the full paper here.

Supporting Quotes

“The study revealed much lower levels of IT and business resilience than anticipated. Across the industry, we are seeing the approach to data protection evolving from individual backup, disaster recovery and mobility solutions into a more unified approach, to ensure data is protected comprehensively, anywhere, at all times. In the multi-cloud era, this combined approach will be integral to raising the maturity of resilience technology in businesses, and protecting organizations from the many significant risks of disruption.”

  • Phil Goodwin, Research Director, IDC

“From this research, it’s clear – and concerning – that many organizations do not have the right technology to protect themselves in the evolving current digital era. The rapidly growing data protection concerns, as well as succeeding as an always-on business, are two factors that are driving a new approach to IT and business resilience. From my experience, simply buying another product to fix the issue only creates more problems and still leaves the business vulnerable to technology disruptions and malicious attacks in the near future. As a CIO myself, I advise IT teams to focus on simplifying their technology portfolio, searching out converged solutions that can manage their entire IT resilience operation – cloud mobility, backup and disaster recovery – from a single viewpoint.”

  • Avi Raichel, CIO, Zerto


IDC Research surveyed 500 senior-level IT and business managers representing over 10 unique industries and companies of all sizes and geographies about the challenges to achieve IT resiliency and its importance to digital transformation.


About Zerto

Zerto helps customers accelerate IT transformation by eliminating the risk and complexity of modernisation and cloud adoption. By replacing multiple legacy solutions with a single IT Resilience Platform, Zerto is changing the way disaster recovery, data protection and cloud are managed. With enterprise scale, Zerto’s software platform delivers continuous availability for an always-on customer experience while simplifying workload mobility to protect, recover and move applications freely across hybrid and multi-clouds. Zerto is trusted by over 6,000 customers globally and is powering resiliency offerings for Microsoft Azure, IBM Cloud, AWS, Sungard AS and more than 350 cloud services providers. Learn more at