Zerto Product & Technical Support Services

Zerto delivers enterprise-class support services that are built into all of our products. These services include real time
alerts when RPO/ RTO targets are not being met, network degradation alarms and reminders to check configurations and Virtual Protection Groups. Zerto solutions are also backed by global support service centers that provide on-demand access to an expert team of support engineers.

All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base of dozens of articles, tips and forums for do-it-yourself answers to most common questions.

Using the portal, Zerto customers can:

  • Download the latest version of Zerto Virtual Replication
  • Find answers to common question in the Zerto knowledge base
  • Follow the status of open support cases

Technical support services from Zerto are world-class: “Zerto’s replication solution is incredibly simple to set up, use and manage. Support has been outstanding, and it delivers on the RPO/RTOs that our company requires.”

 – Jeff Chandler, VP of Technology Operations, Jefferson National

Zerto offers two levels of maintenance and support for customers worldwide:

Support Feature Standard Support Option Premium Support Option
Global Technical Support Monday – Friday: 9am to 5pm* 365 x 24 x 7
Target Response Time From 4 hours to 5 days depending on severity. From 1 hour to 4 days depending on severity.
Remote Support Included Included
Root-Cause Analysis Included Included
Product Updates and Service Packs Included Included
24×7 Access to support tools including knowledge base, forums & software updates Included Included
Support Requests Unlimited Unlimited
Priority Queuing No Yes

How to log a support issue:

Access the support portal here.