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Zerto Support Services
Zerto delivers enterprise-class support features that are built into all of our products. These features include real time
alerts when RPO/ RTO targets are not being met, network degradation alarms and reminders to check configurations and Virtual Protection Groups. Zerto solutions are also backed by global support centers that provide on-demand access to an expert team of support engineers.
All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base of dozens of articles, tips and forums for do-it-yourself answers to most common questions.
Using the portal, Zerto customers can:
- Download the latest version of Zerto Virtual Replication
- Find answers to common question in the Zerto knowledge base
- Follow the status of open support cases
Support services from Zerto are world-class: “Zerto’s replication solution is incredibly simple to set up, use and manage. Support has been outstanding, and it delivers on the RPO/RTOs that our company requires.”
– Jeff Chandler, VP of Technology Operations, Jefferson National
Zerto offers two levels of maintenance and support for customers worldwide:
|Support Feature||Standard Support Option||Premium Support Option|
|Global Technical Support||Monday – Friday: 9am to 5pm*||365 x 24 x 7|
|Target Response Time||From 4 hours to 5 days depending on severity.||From 1 hour to 4 days depending on severity.|
|Product Updates and Service Packs||Included||Included|
|24×7 Access to support tools including knowledge base, forums & software updates||Included||Included|
How to log a support issue:
Access the support portal here.