Zerto Support Services

Zerto delivers enterprise-class support features that are built into all of our products. These features include real time
alerts when RPO/ RTO targets are not being met, network degradation alarms and reminders to check configurations and Virtual Protection Groups. Zerto solutions are also backed by global support centers that provide on-demand access to an expert team of support engineers.

All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base of dozens of articles, tips and forums for do-it-yourself answers to most common questions.

Using the portal, Zerto customers can:

  • Download the latest version of Zerto Virtual Replication
  • Find answers to common question in the Zerto knowledge base
  • Follow the status of open support cases

Support services from Zerto are world-class: “Zerto’s replication solution is incredibly simple to set up, use and manage. Support has been outstanding, and it delivers on the RPO/RTOs that our company requires.”

 - Jeff Chandler, VP of Technology Operations, Jefferson National

 

Zerto offers two levels of maintenance and support for customers worldwide:

Support Feature Standard Support Option Premium Support Option
Global Technical Support Monday – Friday: 9am to 5pm* 365 x 24 x 7
Target Response Time From 4 hours to 5 days depending on severity. From 1 hour to 4 days depending on severity.
Remote Support Included Included
Root-Cause Analysis Included Included
Product Updates and Service Packs Included Included
24×7 Access to support tools including knowledge base, forums & software updates Included Included
Support Requests Unlimited Unlimited
Priority Queuing No Yes

How to log a support issue:

Access the support portal here.