Privacy Policy

(Updated August 18, 2016)

Zerto Ltd. and its wholly owned subsidiaries, Zerto, Inc. and Zerto UK Limited (together, “we” or “Zerto”) respect the privacy of our customers, visitors and users of our websites (“you”) and are committed to maintaining the privacy and confidentiality of personal data we collect. By using our products and/or services, including without limitation the Zerto mobile applications (the “App”), or visiting our websites, including without limitation and (the “Websites”), you accept the practices described in this Privacy Policy. To make this Privacy Policy easier to read, the App, the Website and our related services are referred to as the Services.

This Privacy Policy is intended for (i) our customers, (ii) those who use and contribute to and/or participate in the Services, and (iii) visitors to our Websites:

Website Privacy Policy

This section applies to visitors to our corporate website who ask for or share information.

Personal Information Collected
We collect information from individuals who visit or use our Websites (“Visitors”), including those who register to receive information from Zerto about the Services or those who register for the Services. When signing up to become a registered user of Zerto or expressing an interest in obtaining additional information about Zerto or registering to receive further information, Zerto requires you to provide us with contact information, such as name, company name, address, phone number, email address, user IDs and passwords. When you login to your Zerto account using the services, you will be required to provide us with the email address associated with your account, as well as a password.  Additionally, Zerto may collect information about your interactions and experiences on our Websites, such as which pages you visit, what content you view and how often you come to our sites.

Use of Information Collected
Our primary goals in collecting information are to provide and improve the Services, administer your use of the Services (including your account if you register for the Services), and to perform the services you request. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in Zerto or its products or services.

Public Forums and Customer Testimonials
We may provide bulletin boards, blogs, or chat rooms on website and/or third party websites such as Facebook and Twitter. Additionally, some of our Websites allow users to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of Zerto.

We may post a list of customers and testimonials on our Websites that contain information such as customer names and titles. We obtain the consent of each such customer prior to posting any information on such a list or posting testimonials.

Web Site Navigational Information
We also use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate our Websites (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our Websites (such as the web pages viewed and the links clicked). We use Web Site Navigational Information to operate and improve our Websites. We may also use Web Site Navigational Information in combination with Visitor information to provide personalized information about Zerto.

We may use “cookies” to make interactions with our Websites easier and more meaningful. When you visit our Websites, our servers may send a “cookie” to your computer. Standing alone, “cookies” do not personally identify you; they merely recognize your web browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or filling out a web form (such as a “Contact Me” or a “14 Day Free Trial” web form), you remain anonymous to us.

There are two types of “cookies”: session-based and persistent-based. Session “cookies” exist only during one session; that is, they disappear from your computer when you close your browser software or turn off your computer. Persistent “cookies” remain stored on your computer after you close your browser or turn off your computer.

We use persistent “cookies” that only we can read and use to identify browsers that have previously visited our Websites. We may use information from session and persistent “cookies” in combination with Visitors’ information to provide you with information about Zerto and our products and services.

Web Beacons
We use “web beacons” alone or in conjunction with “cookies” to compile information about usage of our Websites and interaction with emails from us. “Web beacons” are clear electronic images that can recognize certain types of information on your computer, such as “cookies,” when you viewed a particular website tied to the “web beacon,” and a description of a website tied to the “web beacon.” For example, we may place “web beacons” in marketing emails that notify us when you click on a link in the email that directs you to our Websites. We use “web beacons” to operate and improve our Websites and email communications. We may use information from “web beacons” in combination with Visitors’ information to provide you with information about Zerto or its products or services.

IP Addresses
When you visit our Websites, we collect your IP addresses to track and aggregate non-personally identifiable information. For example, we use IP addresses to monitor the regions from which Visitors navigate our Websites.

Responding to Do Not Track Signals
Our Services do not have the capability to respond to “Do Not Track” signals received from various webbrowsers.

Customer Privacy Policy

This section applies to customers of our Services.

Information We Collect
The information we learn from our customers helps us personalize and continually improve our Services to you. We collect information as follows.

CSP Billing Information
On a monthly basis, cloud service providers (“CSP”) submit a report to us by using the reporting feature of our software, or alternatively, by enabling our software to submit the relevant information to us via a secure API in order to produce such report. Such report covers all usage information from all data centers, and it includes the number of virtual machines on which our software was operated during the applicable month, as well as other relevant information such as the name of the protected site, the name of the recovery site, the virtual protection group domain name, the type of virtual machine, etc. The information set forth in this section shall be referred to as the “CSP Billing Information.”

CSP Billing Information is used only for automated billing purposes.

Support and Mobile App Data
We collect data from whoever enables Zerto Analytics, the Zerto Mobile App, and/or runs our software. Such data includes, among other things, our licensing information, version information (Zerto and vSphere), and environment statistics (number of virtual machines, number of replicated virtual machines, number of VPGs, etc.). The information set forth in this section shall be referred to as the “Collected Data.”

Collected Data is used by our support team for improving the support provided to customers as well as for enabling the Mobile App. For example: if we find a bug in a certain version of our software, we may use the Collected Data to contact customers who are running such version with a proposed bug-fix.

Mobile Device Information
We collect certain non-personally identifiable information that your mobile device sends when you use our Services, including device model and the operating system of your device.

Third Parties

Services Providers
We may engage third-party services providers, such as hosting service providers and data centers, to work with us to administer and provide the Services. These third-party services providers have access to your information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your information for any other purpose.

Analytics Providers
From time-to-time, we engage third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit our Websites or use the Services. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This Privacy Policy does not cover the use of third party “cookies.”

For example, we utilize Google Analytics, a service provided by Google, Inc., that we use to gather information about how users engage with our Website or App. For more information about Google Analytics, please visit  If you want to opt-out of the collection of information by Google Analytics on our Websites, please visit If you wish to opt out of the collection of information by Google Analytics on our App, please change the settings in the ‘about’ section of Zerto Mobile.


This Privacy Policy covers the information practices of our Services. Our Services may contain links to other websites and services that are owned or operated by third parties (each, a “Third-Party Service”). Any information that you provide on or to a Third-Party Service or that is collected by a Third-Party Service is provided directly to the owner or operator of the Third-Party Service and is subject to the owner’s or operator’s privacy policy.  We are not responsible for the security, information practices or the content of any Third-Party Service. To protect your information, we encourage you to review the privacy policies of all Third-Party Services you access to understand their information practices.

Disclosure of Collected Information
As we respect your privacy, we will not otherwise use or disclose your information without your consent, except (i) to our subcontractors, service providers and other agents in connection with the provision of services to you, (ii) as required by law, court order or as requested by other government or law enforcement authorities, (iii) in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated Zerto companies, if and to the extent legally permissible, (iv) where we deem it necessary to protect the safety of any third party or to prevent violation of our rights or the rights of any third party, including the detection, preventing or otherwise addressing fraud, security or technical issues, or (v) as described in this Privacy Policy or to enforce the provisions of this Privacy Policy.

We also require opt-in consent for the sharing of any sensitive personal information with the above-mentioned third parties. We will only share this information if we obtain assurances from such third parties that they will safeguard personal information through measures consistent with this Privacy Policy. Where we have knowledge that a third party is using or disclosing personal information in a manner contrary to this Privacy Policy, we will take commercially reasonable steps to prevent or stop the unauthorized use or disclosure.

We reserve the right to fully use and disclose any information that is not in personally identifiable form.

By registering with Zerto, you understand that we may send you communications or data from our websites regarding the Services from time to time through the general operation of the Services, including but not limited to: (i) notices about your use of our Services, including any notices concerning violations of use; (ii) updates; and (iii) promotional information and materials regarding Zerto’s products and services. We give you the opportunity to opt-out of receiving promotional communications from us by following the opt-out instructions provided in the message you receive. We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding Account management or updates to our Services, the Terms of Service or this Privacy Policy.

Information Security
We strive to maintain the reliability, accuracy, completeness and currency of personal and customer information that we collect and to protect the privacy and security of our customers and Visitors.

We implement industry-standard security measures in our servers and databases designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of the information we collect, including encryption, firewalls, password protection, and access controls.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We allow you, however, to choose a non-encrypted channel to work with our management system. It is important for you to protect against unauthorized access to your password and to your computer.

We restrict access to the information we collect to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Although we make good faith efforts to store the information collected by us in a secure operating environment that is not available to the public, we cannot guarantee absolute security or against any loss, misuse, unauthorized disclosure, alteration or destruction of data. You understand and agree that all information collected by us as provided herein is at your own risk and is subject to the provisions of this Privacy Policy.

If you have any questions about the security of Zerto’s services or the Websites, please contact us at

Data Integrity
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

Modifying your Information
You can access and modify the personally identifiable information associated with your account, such as your name, email address, postal address or phone number (collectively, “PII”), through the Services. If you want us to delete your PII or terminate your account, please contact us at with your request. We’ll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

International Users
By providing any personally identifiable information to us pursuant to this Privacy Policy, all users, including, without limitation, users in the United States, Israel and member states of the European Union, fully understand and unambiguously consent to this Privacy Policy and to the collection and processing of such information abroad. The server(s) on which our Websites are hosted and/or through which any of the services offered through the Websites are processed may be outside the country from which you access the Websites and may be outside your country of residence. Some of the uses and disclosures mentioned in this Privacy Policy may involve the transfer of your personal identifiable information to various countries around the world that may have different levels of privacy protection than your country. By submitting your personal identifiable information through the Websites and as part of our services, you consent, acknowledge, and agree that we may collect, use, transfer, and disclose your personally identifiable information as described in this Privacy Policy. If you do not consent to the terms of this Privacy Policy, please do not use any of our Websites.

Changes to this Privacy Policy
From time to time, we may update this Privacy Policy, and your continued use of our services will signify agreement to such changes. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). You agree to accept posting of a revised Privacy Policy electronically on our portal as actual notice to you. We encourage you to periodically check back and review this Privacy Policy.

Contact Us

If you would like to contact us regarding the use of your information collected in connection with our services, the types of third parties to whom we disclose such information, ways to limit the use and disclosure of such information, or to access, correct, amend, or delete your personal information collected in connection with our services that is stored on our systems, please send an email to detailing your request


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