• Support Q & A
    • ZCM VM Upgrade

      Hi, This is just a general question looking for some guidance. We will be upgrading the VM that hosts our ZCM from W2008 to W2016. We have a method to use for upgrading ZVM VMs, would this work for a ZCM? I attached the guide for review.

    • People: 3
      Replies: 2
    • September 9, 2019
    • Syncs due to host maintenance

      Posting this case on behalf of Moti.G: VPGs started to Bitmap and Delta sync after patches were applied on hosts running the protected VMs which took hours to complete (especially the Delta sync) . Is this an expected behavior?

    • People: 1
      Replies: 1
    • September 9, 2019
    • Gerry Oconnor – Renaming of VM's in vCD

      Hi, We have a customer who we have setup in vCD and we have setup an Zorg for them and created the VPG’s and all is working fine. However the customer has renamed the hostname of some of the servers. We want to rename the VM’s in vCD to reflect the new hostnames (and prevent […]

    • People: 3
      Replies: 2
    • September 9, 2019
    • Upgrade question – Hosted Services

      Hello, I’ve got an upgrade question. We are currently on version 6.5u4 on our recovery site, with most of our customers being on version 6.0u4 on the source sites. We are now looking to upgrade to version 7, but understand we’ll need to get our customers to within one version of our own first. My […]

    • People: 2
      Replies: 1
    • September 9, 2019
    • Upgrade Zerto from 6.0 to 6.5

      Hi, we are looking to update our VMware environment from 6.5 update 2 to 6.5 update 3. However our Zerto environment is on 6.0 update 3 which is not supported. Could you please let me know the relevant info/steps to update Zerto to version 6.5 update 4 making it compatible for the VMware upgrade. Thanks […]

    • People: 1
      Replies: 1
    • September 9, 2019
    • Zerto networks – best practice

      Building new zerto env. what are best practice of on which networks should VRA, ZVM ,ZCM ,ZCC should be on? Example, if we put VRA on management network , how does the replication traffic impacts the management traffic? Storage VLAN is preferred for VRA? Any examples when NSX is being used?

    • People: 2
      Replies: 1
    • September 9, 2019
    • Protection of shared disk

      Hello support. Is is suppored tha the protection of virtual machines using a shared disk with the following settings? * Detail – the VMs is configured for high availability cluster. – Each VMs are running on a different ESXi host. – the SCSI bus sharing mode is Pyhsical. – the shared disk is VMDK (not […]

    • People: 2
      Replies: 1
    • September 9, 2019
    • ZVM crashes

      Using External SQL database and AD user. Faulting application name: Zerto.Zvm.Service.exe, version: 7.0.21.1, time stamp: 0x5d625626 Faulting module name: KERNELBASE.dll, version: 10.0.17763.348, time stamp: 0xd620e319 Exception code: 0xe0434352 Fault offset: 0x0000000000039149 Faulting process id: 0x12ac Faulting application start time: 0x01d564c967db7ec9 Faulting application path: C:\Program Files\Zerto\Zerto Virtual Replication\Zerto.Zvm.Service.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll

    • People: 2
      Replies: 1
    • September 6, 2019
    • Citrix replication to Azure – consideration/steps

      HI Team, I am an active user for Zerto currently replicating windows servers from Vmware to AWS. Please can you let me know the key considerations  when replication Citrix servers into Azure or AWS or another Vmware clusert. Are there any best practice around this (re-ip addresses etc) and are there any key steps to […]

    • People: 2
      Replies: 3
    • September 6, 2019
    • VPG waiting to be removed

      A VPG is in a “waiting to be removed” state.  Do I have any chance to recreating and using preseeded disks or do I need to start over.  How would I clean up the old disks if needed?

    • People: 1
      Replies: 1
    • September 6, 2019
    • Upgrading SQL on external ZVR SQL Database

      Hello, What’s the best practice when needing to upgrade the SQL version running the external ZVR database? The SQL Server is currenly running SQL Server 2012. Any special consideration to be made? Should we stop the ZVM services whilst performing the upgrade on the SQL Server for instance? Thanks   Regards

    • People: 2
      Replies: 3
    • September 5, 2019
    • Zerto (ZVM) behaviour in real DR scenario

      Hello Support, I just wanted know how Zerto will respond in a actual DR scenario where all communication and services are down at the production site so this will mean the production ZVM will be down and unavailable also. Will you still be able to initiate failover from the DR ZVM? And if so what […]

    • People: 2
      Replies: 1
    • September 5, 2019

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