• Support Q & A
    • Support Feedback

      We’ve created a community space where we can post updates, share our evolving vision for improving Zerto Support, and discuss our plans to continually progress toward that ideal. If you have feedback on the new Support Community or other support offerings please give us your feedback in this forum. This is not meant for feedback […]

    • People: 1
      Replies: 4
    • October 8, 2022
    • ZVM OS upgraded, ZCM now links to DMZ IP

      We are in the process of upgrading our ZVMs Windows version to appease our security division.  After the in-place upgrade is complete the links on the ZCM that point to the upgraded ZVMs changed and now point to the IPs assigned to the ZVMs to talk to the ZCCs in the DMZ.  We cannot access […]

    • People: 1
      Replies: 0
    • 1 day, 21 hours ago
    • Storage vmotion of VRAs and VRAHs?

      In our DR environment we receive constant alerts for Zerto target datastores filling up. Right now we need to check the VRA files, log into Zerto and edit the VPG to change the target datastore for the replicating VM. But this process is not straightforward, and Zerto wouldn’t balance the occupation on the datastores automatically. […]

    • People: 2
      Replies: 1
    • March 27, 2023
    • Zerto replication via public internet?

      Is it possible to transfer the replication data over public internet. Is there an construction possible that the cloud connector for an tenant can create an safe tunnel via public internet? Or is an dedicated VPN required.

    • People: 1
      Replies: 2
    • March 26, 2023
    • VPG grouping

      Posting this topic on behalf of Matt.P currently we have two file servers in one vpg, would it be best to put those in their own groups? also we have both domain controllers in one group, should we split those as well since they have no relationship to each other like a web/app application.  

    • People: 1
      Replies: 2
    • March 25, 2023
    • File level recovery

      HI All,   Does anyone have a list of files that can be recovered using file level recovery? It seems like any file with any type of compression applied you cannot recover for example jpg, png, mpeg, zip etc

    • People: 1
      Replies: 0
    • March 21, 2023
    • VM in VPG alerting unexpectidly

      Hi,   I’ve got a VM in a VPG that’s alerting with the following “The journal for VM XYZ in VPG 1234 has exceeded 15 percent of the protected VM volumes size” Looking at Zerto Analytics the used journal size for this VM is 100GB or 23% of the VM’s volumes . The VPG is […]

    • People: 2
      Replies: 1
    • March 16, 2023
    • Long Term Retention and Failovers

      We want to see if LTR would be useful for us. We’d probably stand up some 1U boxes in each DC, and use those as LTR repos. However, we want to understand how it works and I couldn’t find info for our use case in the technical documentation. Our management likes to move apps between […]

    • People: 3
      Replies: 2
    • March 15, 2023
    • Bitmap sync and LTR

      I understand that bitmap syncs can occur when VRAs can’t send data quickly enough to the replication site.  Does this also apply to VRAs that are sending data for backups to NFS storage and are both DR VPGs as well as LTR VPGs impacted by a bitmap sync? Specifically, if an LTR job is running […]

    • People: 3
      Replies: 2
    • March 11, 2023
    • Many to one site pairing support

      We have 7 production sites each with one vCenter. We intend to protect\replicate all these source sites to one single DR site. Can this be achieved? I would also like to know if there is a limitation to the number of source sites I can pair to a single DR site. NOTE: This will have […]

    • People: 3
      Replies: 2
    • March 9, 2023
    • Access denied to Zerto Interoperability Matrix

      I’m not able to get to the Zerto Interoperability Matrix at https://help.zerto.com/bundle/Operability.Matrix.HTML/page/Interoperability_Matrix_for_All_Zerto_Versions.htm. I get a permission required error whether I’m logged in or not. Anyone else having this issue?

    • People: 4
      Replies: 5
    • March 8, 2023
    • Request tweaktools for silence alerts

      Hallo zerto team, we got this warning on zvm manager  client VRA on host 192.xxx.xxx.xx has reduced storage throughput due to high storage latency. based on this article zerto have tweak tool for silence this alert: https://support.assurestor.com/support/solutions/articles/16000128770-new-zerto-v9-alerts-causing-vras-vpgs-to-show-false-warning-error-states can we got access to download and full guidence use this tweak tools ?

    • People: 2
      Replies: 1
    • March 8, 2023
    • Zerto Hands On Lab

      Good day.  I am trying to Sign up for the Hands On Lab.  Unfort zerto’s bot email address is whitelisted, and I cannot receive the follow up email from Zerto.  Is there another way I can sign up?

    • People: 1
      Replies: 0
    • March 2, 2023
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