• Support Q & A
    • Support Feedback

      We’ve created a community space where we can post updates, share our evolving vision for improving Zerto Support, and discuss our plans to continually progress toward that ideal. If you have feedback on the new Support Community or other support offerings please give us your feedback in this forum. This is not meant for feedback […]

    • People: 3
      Replies: 3
    • August 29, 2019
    • Failure to Re-IP

      Reaching out to the community while I work with Support on this issue : Since our upgrade of Zerto from 8.5 to 9.5 (vmware-to-vmware) , the re-IP fails ( It’s configured with the VPG ) . All compatibility requirements are met by all components . Even with the latest VM tools the problem persists. What’s […]

    • People: 1
      Replies: 1
    • 16 hours, 38 minutes ago
    • Many to one site pairing support

      We have 7 production sites each with one vCenter. We intend to protect\replicate all these source sites to one single DR site. Can this be achieved? I would also like to know if there is a limitation to the number of source sites I can pair to a single DR site. NOTE: This will have […]

    • People: 1
      Replies: 0
    • August 9, 2022
    • Manage multiple vCenter servers with Zerto

      We have a vCenter server in Production that is paired with vCenter server in DR site through Zerto. Our requirement is to add one more vCenter from another Production and pair it with the same DR site. Can we use same ZVM or should be deploy a new one? If ZVM to vCenter is 1:1, […]

    • People: 1
      Replies: 2
    • August 9, 2022
    • How to open a case in Zerto

      Hi, I’m looking a guide about how to open a case in Zerto I’m a customer and partner of Zerto but I don’t know how to activate my account to be able to open cases and following them, I really appreciate your help if you have something related about my doubt.

    • People: 2
      Replies: 1
    • August 8, 2022
    • Temporary target while relocating DR site

      Hi! Our client has give us a task to relocate our on-prem DR site. While doing so, we need to avoid dataloss in case of a disaster strikes the production on-prem site. Our platform is VMware based. Can we use Long Time Retention from the primary site to Azure, or AWS directly, or must this […]

    • People: 2
      Replies: 1
    • August 5, 2022
    • Unable to Remove Esxi Host

      Hi Team, just looking your valid assistance in removing a host from Zerto GUI We have couple of hosts in maintenance mode in vCenter and removed those from clusters and moved to some other folder in vCetner. VRA’s in power off mode. now planning remove the hosts from Z-GUI unable to do the same, all […]

    • People: 1
      Replies: 0
    • August 2, 2022
    • Zerto Analytics

      Hi,   Our company has Zerto Analytics setup and the option in the about menu enabled on ZVM, but when ever i go to analytics, it says no vpgs ect so nothing is displayed.   Does my account need linking to our ZVMs in order for me to use analytics? Thanks, James

    • People: 1
      Replies: 0
    • August 2, 2022
    • disk stuck in offline wfcs after failover

      running windows server 2016, with failover cluster, sql service is running on top of it. we have replicated only the active node and tried to failover. the disks cannot be brought online, even with the san policy set to onlineAll. We also tried to clear the attributes via diskpart, and it fails. https://help.zerto.com/kb/000002930 https://kb.vmware.com/s/article/2000767 followed […]

    • People: 1
      Replies: 0
    • July 15, 2022
    • SQL Always-On Availability guidance

      Referring to the last page of this documentation: https://help.zerto.com/bundle/SQLBestPractices/resource/SQLBestPractices.pdf “It is also recommended for an MSSQL Always-On Availability Group to have listeners pre-configured on both the source and target IP ranges too” My question is how to do this? Using the Windows Failover Cluster management console (WFCMC), adding a “Client Access Point” to the Role, […]

    • People: 1
      Replies: 0
    • July 13, 2022
    • Task Waiting Input After Failover

      I did a Live Failover of a VM in version 8.5.  All went perfect.  I then did an upgrade to 9.0, and all is still good.  I then upgraded to 9.5 Update 1.  This was all done in the same morning/few hours.  Once I went to 9.5, I now have “1 Task Waiting for Input”  […]

    • People: 2
      Replies: 1
    • July 4, 2022
    • Journal reached its configured limit

      The journal for VM PRDEQVFVSIMAP01-RES in VPG Fiserv-PRDEQVFVSIMAPP01-ADH6 has reached its configured limit of 75 percent of the protected VM volumes size. Older checkpoints might be removed and the journal history might be reduced to make space for new data.

    • People: 1
      Replies: 0
    • July 1, 2022

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