• Support Q & A
    • ZCP: Enterprise Engineer

      Done on taking Zerto Certified Associate. I’m planning to take the next one which is Zerto Certified Professional: Enterprise Engineer however, can’t find any link or learning plan is not visible in my dashboard. Is there a pre-requisite to access it?

    • People: 1
      Replies: 0
    • March 7, 2024
    • Failover Test error

      Hello ! I am trying to to complete a failover test on some VPGs I have created to replicate some VMs on a vCloud Director to another one. The VPGs are created with all the concerned vApps but everytime I am launching the failover test, I got this error : Protection group failover test. Failed: […]

    • People: 1
      Replies: 0
    • March 5, 2024
    • How to open a case in Zerto

      Hi, I’m looking a guide about how to open a case in Zerto I’m a customer and partner of Zerto but I don’t know how to activate my account to be able to open cases and following them, I really appreciate your help if you have something related about my doubt.

    • People: 3
      Replies: 2
    • February 15, 2024
    • vTPM Support

      Hi all, Does Zerto support the protection of VMs with vTPMs? We are looking at using vTPM for a VM that we protect with Zerto. I have checked the compatibility matrix, and I see no reference as to if Zerto supports vTPM. The compatibility matrix does mention that VM encryption is not supported, and vTPM […]

    • People: 6
      Replies: 5
    • February 9, 2024
    • How to silence VPG0043 error

      How to silence VPG0043 error: The Microsoft default SAN policy Changing disks to online via disk part does not clear alert and we do not want to disable alert

    • People: 3
      Replies: 6
    • February 9, 2024
    • 8.5 download

      Hi Is there anyway of getting a download link for Zerto 8.5 – seems its not available to download anymore and need it before getting updated to 9.0. Support contract has lapsed so cant open a ticket.

    • People: 3
      Replies: 2
    • January 31, 2024
    • Losing Journal History

      We have set Journal to 30 days 2 weeks ago however we are seeing varying journal history on VPGs. Why would we be losing journal history?

    • People: 1
      Replies: 0
    • January 29, 2024
    • Edit Journal for vm

      I need to expand the Journal size of the vm but not seeing how to do this.  Still new to the application and is a newer setup.   Thank you.

    • People: 2
      Replies: 1
    • January 9, 2024
    • ZSSP Stuck at Loading

      ZCM: 10.0 U2 Build 10020061294 ZVML: 10.0 U1 Build 10010121868 Dear Experts, I was working on a demo environment for ZCM and ZSSP. When I access https://<zvm>/zssp and log in using the credential defined in Keycloak, it kept stuck at ‘loading’. I can see a session was created for the ZSSP user in Keycloak. I […]

    • People: 2
      Replies: 1
    • December 30, 2023
    • How to exclude vRA IP Range from ZVM Proxy config

      Hi, I am running ZVM Appliance 10U2 pointing to VMware vCD and vCenter. ZVM and vRA are not in the same IP Range. ZVM and ESXi host are in different IP range A proxy is configured inside ZVML to control its outgoing flows, and vCD and vCenter are properly excluded for avoiding uselessly passing the […]

    • People: 1
      Replies: 1
    • December 15, 2023
    • Integration Analytics

      I am using a NotForResell license until I receive the final one, but I cannot use Zerto Analytics. Are there any limitations? Thanks,

    • People: 2
      Replies: 1
    • December 4, 2023
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