KB Number:
000002797
Symptoms:
After running the setup MSI as administrator.
On installation of ZVM (install Zerto 7.5 Update 3) on new OS Windows 2016 server.
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Temporarily disable the antivirus did not help.
On installation of ZVM (install Zerto 7.5 Update 3) on new OS Windows 2016 server.
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Temporarily disable the antivirus did not help.
Cause:
A Policy that was already Implemented on the OS part of the antivirus setup, prevented the ZVM setup from running.
Solution:
Exclude the following Zerto Virtual Replication folders from antivirus scanning:
%ProgramData%\Zerto\Data\zvm_db.mdf
C:\Program Files\Zerto\Zerto Virtual Replication\Zerto.Zvm.Service.exe
C:\Program Files\Zerto\Zerto Virtual Replication\Zerto.Vba.VbaService.exe
C:\Program Files\Zerto\Zerto Virtual Replication\Zerto Online Services Connector\Zerto.Online.Services.Connector.exe
C:\Program Files\Zerto\Zerto Virtual Replication\Embedded DB Manager Service\Zerto.LocalDbInstanceManagerService.exe
Affected Versions:
All
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