Article number
000003967
Affected Versions
All
Source Hypervisor
All
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Viewed 365 times
Root Cause
A Policy that was already Implemented on the OS part of the antivirus setup, prevented the ZVM setup from running.
Symptoms
After running the setup MSI as administrator.
On installation of ZVM (install Zerto 7.5 Update 3) on new OS Windows 2016 server.
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Temporarily disable the antivirus did not help.
On installation of ZVM (install Zerto 7.5 Update 3) on new OS Windows 2016 server.
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Temporarily disable the antivirus did not help.
Solution
Exclude the following Zerto Virtual Replication folders from antivirus scanning:
%ProgramData%ZertoDatazvm_db.mdf
C:Program FilesZertoZerto Virtual ReplicationZerto.Zvm.Service.exe
C:Program FilesZertoZerto Virtual ReplicationZerto.Vba.VbaService.exe
C:Program FilesZertoZerto Virtual ReplicationZerto Online Services ConnectorZerto.Online.Services.Connector.exe
C:Program FilesZertoZerto Virtual ReplicationEmbedded DB Manager ServiceZerto.LocalDbInstanceManagerService.exe
%ProgramData%ZertoDatazvm_db.mdf
C:Program FilesZertoZerto Virtual ReplicationZerto.Zvm.Service.exe
C:Program FilesZertoZerto Virtual ReplicationZerto.Vba.VbaService.exe
C:Program FilesZertoZerto Virtual ReplicationZerto Online Services ConnectorZerto.Online.Services.Connector.exe
C:Program FilesZertoZerto Virtual ReplicationEmbedded DB Manager ServiceZerto.LocalDbInstanceManagerService.exe