Article number
000003967
Affected Versions
All
Source Hypervisor
All

Zerto installer popup, Zerto element not found exception from hresult 0x80070490

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Root Cause

A Policy that was already Implemented on the OS part of the antivirus setup, prevented the ZVM setup from running.
 

Symptoms

After running the setup MSI as administrator.
On installation of ZVM (install Zerto 7.5 Update 3) on new OS Windows 2016 server.
Zerto installer popup, Zerto element not found exception from hresult 0x80070490
Temporarily disable the antivirus did not help.

Solution

Exclude the following Zerto Virtual Replication folders from antivirus scanning:

%ProgramData%ZertoDatazvm_db.mdf
C:Program FilesZertoZerto Virtual ReplicationZerto.Zvm.Service.exe
C:Program FilesZertoZerto Virtual ReplicationZerto.Vba.VbaService.exe
C:Program FilesZertoZerto Virtual ReplicationZerto Online Services ConnectorZerto.Online.Services.Connector.exe
C:Program FilesZertoZerto Virtual ReplicationEmbedded DB Manager ServiceZerto.LocalDbInstanceManagerService.exe