Article number
000004610
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Problem with Zerto Installer not Launching when Smart Screen Filter is Enabled

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Summary

An administrator my be unable to launch the Zerto Installer if Smart Screen Filter is enabled on the ZVM.

Root Cause

Smart Screen Filter is blocking the installer from executing/launching.

Symptoms

When attempting to execute the Zerto Installer on a ZVM, the wizard never launches.

Solution

To workaround this issue:

  1. Disable Smart Screen Filter and try again.

  2. If Smart Screen Filter is not in use and the issue persists, right click on the installer file, click on Properties, click on General, check the box "Unblock", and then attempt the installer again.

If the issue persists, kindly engage Zerto Support.