Article number
Affected Versions
Source Hypervisor
Target Hypervisor

Problem with Mismatched Owner IDs of Protected and Recovery Sites resulting in Stuck Bitmap Syncs

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This article covers a scenario in which a partial unpairing of sites may leave behind stale entries in the recovery database impacting VPG syncs when the sites are re-paired.
The Owners ID represents a pairing between a Protected and Recovery Site.

Root Cause

To summarize, the mismatched OwnersID left from a previous pairing wasn't cleared properly during an unpair task.
The VRA therefore sets the wrong Owner ID causing the VPG to be in a stuck bitmap sync.

In further detail:
1. VPG is created, the protected VRA will log a task to create the protected volume (logical). Here we can see the OwnersIdentifierGuid set to: e83762e8-6f22-4c2a-b502-1c1901d485f1. The IsOwner=1 means that it is claiming to be the protected owner of this volume. Afterwards it sends that IsOwner command to all its peers.
,Control,791,VRA,CreateProtectedVolumesRsp_SR VraImpl,createProtectedVolumes,<VolumeIdentifier=0000000000000000000 OwnersIdentifierGuid=e83762e8-6f22-4c2a-b502-1c1901d485f1 HypervisorDlp=<VmUuids=<VmUuids=<VmUuid=42 00 00 00 00 00 00 00-00 00 00 00 00 00 00 00 VmInstanceUuid=50 00 00 00 00 00 00 00-00 00 00 00 00 00 00 00 > Controller=0 UnitNumber=2 > CloudDlp=NA IsRdm=0 SizeInLb=18876416 IsOwner=1 IsNew=1 >

2. Moving onto the recovery VRA, the corresponding VRA create the mirrors and same ownersIdentifier=e83762e8-6f22-4c2a-b502-1c1901d485f1:
,Info,903,VRA,MirrorStatus_SR Mirror,getStatus, m_mirId=1111111111111111111 Adding mirror. status=mirror status <1111111111111111111> = targetDlp=<VmUuids=<VmUuid=42 00 00 00 00 00 00 00-00 00 00 00 00 00 00 00 VmInstanceUuid=50 00 00 00 00 00 00 00-00 00 00 00 00 00 00 00 > Controller=2 UnitNumber=5 > rdm=0 settings=<IsUseCompression=1 IsSwap=0 Priority=1 IsMd5Enabled=0 LogBacklogInMinutes=60 AdditionalFlags=0 > ownersIdentifier=e83762e8-6f22-4c2a-b502-1c1901d485f1 prtVol=0000000000000000000 state=OBJECT_STATE_ACTIVE isCreatingMirror=0 isCreatingView=0 criticalCp=NA isOnCriticalCp=0 latestCpId=0 latestCpAge=26884471 volumeStatus=RCSUCCESS incrementalReadCp=NA occupiedByLog=1 occupiedByResync=0 occupiedByMisc=0 totalLogOccupied=1 historyInSec=0 totalMiniFifoOccupied=0 SYNC_STATESYNC syncDisableReasons=0000000000 syncCause=SYNC_CAUSEACTIVATION totalBlocks=0 alreadySynced=0 startTime=2021-01-01 00:00:00 VIEW_TYPENONE BACKUP_STATENONE CLONE_STATE_NONE <HardenLbsCounter=0 IncommingBytesCount=0 AppliedLbsCount=0 >

3. Upon any restart of the VRA, it will perform a task to set the peer VRA, locally and remote:
, ----------------Log Start--------------------- branch: glenlivet_u3 build: 100 commit: 8eabe7249654e96704034cc1814df4813d1f02d2 ----------------------
,Control,973,VRA,GeneralRsp_SR VraImpl,setPeerVra,<PeerRcmIdentifier=888888888888888888 OwnersIdentifierGuid=983ac18d-8445-4a22-8c7e-3a162d04faa7 PeerNetworkSettings=<PeerIp=x.x.x.x PeerDataPort=4008 PeerControlPort=4007 ZcpPort=4009 ZvmPort=4006 > >

4. Due to the OwnersIdentifierGuid mismatch, the replication becomes stuck


  • Upon creation of a VPG, the VPG will immediately enter a bitmap sync.
  • The bitmap sync will not progress, only to report '0 out of 0 GB' remaining with no movement.
NOTE: This symptom is also similar to when VRA to VRA communication is blocked. Please ensure VRA ports are properly opened and reachable.


  • Issue will be resolved in ZVR 9.0
  • If on previous version Zerto, the steps to resolve include a Zerto database edit and Recovery VRA restart. Please contact Zerto Support to confirm issue and to assist with resolution.