Article number
000003770
Affected Versions
All
Source Hypervisor
VMware
Target Hypervisor
VMware

How to Change vCenter Credentials in Use by Zerto Virtual Replication

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Summary

In order for Zerto to fully interact with vCenter, a user with the "Administrator" role on the vCenter object in the customer's vCenter must be specified during the installation of Zerto Virtual Replication.  If permissions change such that the user no longer has these privileges, another user with the Administrator role must be configured in the ZVM to maintain replication.  

NOTE: Zerto Virtual Replication adds a privilege subset to the main vCenter privilege hierarchy -- any user that wasn’t already granted the Administrator role would not automatically be granted those additional Zerto privileges

Steps

To confirm the vCenter user has the proper roles, please see the following KB:
How to View vCenter Permissions For Use With Zerto

To update the user Zerto Virtual Replication uses to access vCenter, follow these steps:
  1.  On the ZVM VM, run the Zerto Diagnostic Utility (Start > All Programs > Zerto Virtual Replication > Zerto Diagnostics)
  2. Select "Reconfigure Zerto Virtual Manager", click "Next"
  3. Proceed to update the username and password used to access vCenter.  
    • Note that this user must have the Administrator role on the vCenter object itself.
  4. Verify all configuration information, and continue through the reconfiguration
  5. After a user with appropriate permissions has been configured in Zerto, the license key should be accepted