Article number
000002880
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: “VRA cannot be installed from the OVF due to an incompatible environment. Try to manually deploy an OVF to determine the problem.” when Installing a VRA

Viewed 217 times

Summary

An administrator may experience a VRA Install failure when selecting a network that is on a vDS.

Root Cause

The network selected for the VRA to be deployed on is a vDistributed Switch (vDS).

Symptoms

Attempting to install a VRA on a vDS network results in the below error:

VRA cannot be installed from the OVF due to an incompatible environment. Try to manually deploy an OVF to determine the problem.

Solution

To resolve this issue, perform the steps below:

  1. Ensure anti-virus is configured to whitelist all Zerto folders/files as documented in our Technical Documentation.

  2. Install the VRA using a standard network and then change it to the vDistributed Switch vDS after successful installation.