Article number
000003202
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: ‘Page is currently available only to Zerto cloud providers’ When Accessing Cloud Control

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Summary

A user may encounter a "Page is currently available only to Zerto cloud providers" error when trying to access Zerto's Cloud Control.

Root Cause

This error message is usually caused due to a backed MyZerto Account / User misconfiguration.

Symptoms

When trying to access Zerto's Cloud Control, the below error is displayed:

"Page is currently available only to Zerto cloud providers"

Solution

In order to solve this configuration issue efficiently, please submit a support case while providing the following information:

  • Your company's name and the license in use.

  • The e-mail address used for MyZerto.

  • Have any of your colleagues been able to access Zerto's Cloud Control? If so, please provide us the e-mail address of your colleague. This will speed up our backend configuration troubleshooting and enable us to perform the required backend changes to your MyZerto user more efficiently.