Article number
000004303
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error ‘Database upgrade encountered an error’ due to insufficient space when upgrading Zerto

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Summary

During the Database upgrade task, there are subtasks that are executed as part of the upgrade process.
This article covers a scenario in a failed upgrade due to the insufficient space in the installation drive when Zerto is used with a local database configuration (default).
 

Root Cause

The issue is due to the drive for installing ZVM doesn't have sufficient space to expand the database

The default installation location is:
"C:\Program Files\Zerto\Zerto Virtual Replication"

The default database location is:
"C:\ProgramData\Zerto\Data\"

 

Symptoms

When upgrading ZVM, you see the following error from the upgrade wizard:

Zerto Virtual Replication -- 1: DatabaseCustomActions.ZvmUpgradeDatabase 2: Database upgrade encountered an error -  see logs for more details.

From the Installer logs (Zerto_Virtual_Replication{datetimehour}_zvm.log) you see the following:

MSI (s) (78!D0) [17:09:56:091]: Product: Zerto Virtual Replication -- 1: DatabaseCustomActions.ZvmUpgradeDatabase 2: Database upgrade encountered an error -  see logs for more details. 

1: DatabaseCustomActions.ZvmUpgradeDatabase 2: Database upgrade encountered an error -  see logs for more details. 
CustomAction ZvmUpgradeDatabase returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

You will also see the exception similar to the following:

System.Data.SqlClient.SqlException (0x80131904): MODIFY FILE encountered operating system error 112(There is not enough space on the disk.) while attempting to expand the physical file 'C:\ProgramData\Zerto\Data\zvm_db.mdf'.

Solution

Add more space to the installation drive or free up some space on the drive.
Refer to the Zerto Requirements Guide for specific size requirements for a specific version of Zerto.