Article number
000003212
Affected Versions
7.5 Update 3
7.5 Update 2
7.5 Update 1
7.5 Patch 1
7.5
7.0 Update 3
7.0 Update 2 Patch 2
7.0 Update 2 Patch 1
7.0 Update 2
7.0 Update 1 Patch 1
7.0 Update 1
7.0 Patch 2
7.0 Patch 1
7
Source Hypervisor
Azure
Target Hypervisor
Azure

Error: “Azure Snapshots Resource Group Creator Failed to Create Snapshots Resource Group” During Upgrade of Azure ZCA

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Summary

An administrator may experience an Azure ZCA upgrade fail regarding snapshot resource groups failing to be created.

Root Cause

Required Azure Endpoints are not accessible from the ZCA.

Symptoms

Upgrade of Azure ZCA to 7.5 or higher will result in the below error:

"Azure Snapshots Resource Group Creator Failed to create snapshots resource group"

The Install logs on the ZCA will contain the following error:

Zerto.Zvm.Configuration.Core.Notification.NotificationBus,AddError,Azure Snapshots Resource Group Creator Failed to create snapshots resource group in Azure.,"Zerto.Platform.PublicCloud.DTO.CloudResourceManagementException Void MoveNext() Zerto.Platform.PublicCloud.DTO.CloudResourceManagementException: Failed to check existence of resource group Zerto_1c8af09e-358a-427f-93b1-7bc7d8648b48_Snapshots. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 20.44.8.17:443

Solution

To resolve the issue prior to the next upgrade attempt, kindly follow this article on which endpoints are required to be opened and how to check for them.