• Restore Marketplace Image VM Failure
    • Multiple IPs on one NIC

      Hi, we have a few app servers with one vNIC configured on the respective VMs but multiple IPs bound to the NIC and used by different apps via IIS. In looking at the documentation there’s not much references to how to config failover IPs for this situation aside from a note that might mean it’s […]

      in: VMware

    • People: 2
      Replies: 1
    • March 4, 2024
    • Hosts with Zerto BSOD after patching

      Our production and recovery Hyper-V hosts running Zerto produce a BSOD (rvdddk.sys) after applying MS patches. I evacuate the VRA, pause the node, shutdown the VRA, then apply MS patches. Patches install and server reboots correctly. Yet after enabling node, VRA is powered on and recovery repository is added back, encounter a BSOD: IRQL error […]

      in: General Discussion

    • People: 2
      Replies: 3
    • February 29, 2024
    • Instant VM Restore – Before Commit. Failed

      Hello. All I have a client(SAJO) who is using Zerto 10.0u1 version and vCenter 7.0.3 version. However, during local backup recovery, they are encountering an issue with the following error message, preventing successful recovery. “Instant VM Restore – Before Commit. Failed: An item with the same key has already been added. Key: VM Network” I […]

      in: VMware

    • People: 1
      Replies: 0
    • February 27, 2024
    • Azure to Azure One-to-Many

      I noticed that I am not able to replicate a VM in Azure to multiple sites/regions in Azure. I am unable to find documentation that states this is not possible. I found this article that reverences One-to-Many is not supported with Reverse Replication: https://help.zerto.com/bundle/Admin.Azure.HTML.10.0_U1/page/Initiating_a_Failback_(Move).htm   I also found this article but it only lists two […]

      in: Microsoft Azure

    • People: 2
      Replies: 1
    • February 26, 2024
    • Migrate Zerto between Azure subscriptions

      Hi All, I wonder if anybody knows if it is possible to move our zerto infrastructure from one Azure Subscription (PAYG) to a new subscription (CSP)? I have already set everything up and we are successfully replicating VPG’s onto the PAYG sub but now that our CSP is in place we need to move it. […]

      in: Microsoft Azure

    • People: 4
      Replies: 4
    • February 26, 2024
    • Fallback from Azure to new on-premise location

      Hi, In our case, we are setting up a DR solution from an on-premise datacenter to Azure. In case we would move to a DR situation, Failover, because the on-premise datacenter is down (not recoverable). Is it possible to setup a ‘new’ on-premise datacenter to which we can migrate the Azure VM’s back again? What […]

      in: Microsoft Azure

    • People: 4
      Replies: 3
    • February 26, 2024
    • Offline Upgrade of Zerto Appliance

      I need to upgrade our Zerto Virtual Appliance from 10.0 U1 to latest 10.0 U2.   The problem ist that we have no direct internet connection. I found an article how to configure a proxy for all pods, but still the update fails. DNS is also resolved via proxy, so ping or lookup of domains […]

      in: Self-Installation Questions

    • People: 4
      Replies: 3
    • February 22, 2024
    • Restore Marketplace Image VM Failure

      We are getting the below error when attempting to restore a VM in an Azure to Azure recovery test indicating that additional information is needed when restoring a VM that was created using the marketplace. How do I inject this plan information in to the recovery process so Zerto can restore the VM? Protection group […]

      in: Microsoft Azure

    • People: 1
      Replies: 0
    • February 16, 2024
    • How to open a case in Zerto

      Hi, I’m looking a guide about how to open a case in Zerto I’m a customer and partner of Zerto but I don’t know how to activate my account to be able to open cases and following them, I really appreciate your help if you have something related about my doubt.

      in: Support Q & A

    • People: 3
      Replies: 2
    • February 15, 2024
    • Linux ZVM and HA

      I have been searching through the Zerto site and cannot find out anything regarding if there is an HA option for the ZVM running on the Linux platform.  We currently are running on Windows with MSCS.  Once I get confirmation that there is HA protection, I think this would be the trigger to switch platforms. […]

      in: General Discussion

    • People: 2
      Replies: 3
    • February 13, 2024
    • vTPM Support

      Hi all, Does Zerto support the protection of VMs with vTPMs? We are looking at using vTPM for a VM that we protect with Zerto. I have checked the compatibility matrix, and I see no reference as to if Zerto supports vTPM. The compatibility matrix does mention that VM encryption is not supported, and vTPM […]

      in: Support Q & A

    • People: 6
      Replies: 5
    • February 9, 2024
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