• ZCA version upgrade on Azure
    • Unable to create VPG 7.5

      Unable to create VPG from VMWare 7.0U1P1 to Azure 7.5.  Attempted with both unprotected and protected VMs.  Same error message. Host [Host ZcaLocalHostName, server 78a17bfd-5464-43d2-bea9-34e79d1d25e2] isn’t ready for use on VPG 4eabd9f1-f2bf-4271-b943-6b373b1a3a6c

      in: 7.5 Early Adopters Program

    • People: 2
      Replies: 2
    • October 21, 2019
    • ZVR 6.5U4 replicate to ZCC 6.0.U4

      Hello, We have a DRaaS provider that we connect to via the Zerto Cloud Connector. We are planning to upgrade to vsphere 6.7.u3 and know now that we need to upgrade our on prem ZVR from 6.0u4 to ZVR 6.5U4. As I recall we need to be within one major version up or down of […]

      in: VMware

    • People: 2
      Replies: 1
    • October 18, 2019
    • firewall ports – TCP / UDP

      -posted on behalf of Saravanan M. We are trying to open firewall ports for VMware environments. There is a requirement to open port 22 (Required between an ESXi host and the ZVM during the installation of a VRA). is this 22/tcp or 22/udp or both? if it is UDP could you please let us know […]

      in: Support Q & A

    • People: 3
      Replies: 2
    • October 18, 2019
    • Limits to Datastore DR Capacity

      I just took the support over for this application and I appreciate any help or direction. I am running version 6.5 and I cannot find where to set the limit on how much data Zerto can use per Datastore. I’m looking  in “Setup, Datastores (view general)”. I shows the DR usage / Capacity (GB) is […]

      in: Support Q & A

    • People: 3
      Replies: 3
    • October 17, 2019
    • Time incorrect on failed over vm's

      Aloha, Whenever I fail-over a vm, it boots with a time 10 hours into the future. It just so happens Hawai`i is UTC -10. The hosts receiving the vm’s are Dell 930’s. In the DRAC i set the timezone to Pacific/Honolulu. I also made sure the time in the BIOS was set properly. This worked […]

      in: VMware

    • People: 3
      Replies: 2
    • October 17, 2019
    • VMWare ESXi version support question

      We would like to utilise Zerto to perform virtual machine moves on a host however the host is currently running ESXi 5.0 Update 3 (Build 1311175), currently we are running V7 according to the compatibility document this version of ESXi is not supported, we understand that Zerto do not officially support this version of ESXi […]

      in: Support Q & A

    • People: 2
      Replies: 1
    • October 17, 2019
    • ESXi reboots?

      Hi, what is the correct procedure to reboot an ESXi host please, I can’t put it into maintenance mode because of the VRA and DRS rules, should I shut down the VRA?

      in: Support Q & A

    • People: 3
      Replies: 2
    • October 17, 2019
    • API Authentication Permissions

      Windows Auth.  Trying to create session.  Added user to admin role on “all zorgs”.  “Item not set to instance of object” (Great error handling Zerto!) is what I get.  Remove role, get “user not found”, so I know it recognizes my role configuration/entry.  Also of interest, in the role when I select the user, it […]

      in: Support Q & A

    • People: 2
      Replies: 1
    • October 16, 2019
    • Zerto Replication Test Bubble Network Config

      Hi everyone, I was attempting to test failover yesterday and observed the Zerto test bubble was in place. On closer inspection the Test Bubble had no VMware VSwitches defined.   I’ve tried searching for the relevant documentation. What I need confirming is, the Zerto network, does it require this to be manually configured or is […]

      in: Support Q & A

    • People: 2
      Replies: 1
    • October 16, 2019
    • upgrade zerto

      We are currently running VMware version 6.7 u2 with zerto version 6.5u4. We would like to upgrade our VMWare to version 6.7u3 however this would require us to also update Zerto. Which version of zerto is recommended for vmware 6.7u3?

      in: Support Q & A

    • People: 2
      Replies: 1
    • October 16, 2019
    • VRA Hyper-V failed at 5%

      hello, i have a ZVM installed on a Hyper-V 2016 VM and trying to install the VRA at the host which is also Win2016 but it fails at 5% with the error message:   “failed – errors : Error Code : InvalidRemotingParameter ; Message : VMM is unable to process one or more of the […]

      in: Hyper-V

    • People: 1
      Replies: 0
    • October 15, 2019
    • Total Recovery Disk Size

      I have a question about the Total Recovery Disk Size. With which setting am I able to decrease the total amout of GB/TB that the recovery disk size “uses”? And If I do so what effect do the changes have on the VPG/VM/VMDK? We are running very low on space (getting more and more urgent) […]

      in: Support Q & A

    • People: 2
      Replies: 1
    • October 15, 2019
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