- This topic has 5 replies, 2 voices, and was last updated September 22, 2017 by Carlos C.
Service Provider Issue
Carlos CSeptember 18, 2017 07:06:30 PM
we are service providers for Zerto and we are in latin america where bandwidth is very expensive
our infrastructure is as follows we have 7 datacenters located in different countries so our customer use our Zerto Service to replica their business from one country to another….. so
we have multiples customer replicating from Country A to Country B, and according to Zerto Calculator one customer has 5 VMs and needs 20MB to transfer their replicas, the other customer has 15VM and needs 40MB, and the last customer needs 80MB since has 30 VMs…..
the problem is
but I cannot assign the bandwidth they need to replica to other service providers how do you assign or guarantee you let customer only use the bandwidth they bought when the replication was setup
for example right now 1 VM from customer A, is consuming all the bandwith which is 140MB and for this customer/VM the bandwithd limit should be 20MB
any idea how to fix this this of issueHarry SSeptember 19, 2017 01:36:13 PM
If you are managing the customer ZVMs, you can assign bandwidth throttling (a maximum) within each customer ZVM. Otherwise, you’d have to limit incoming bandwidth on your datacenter edge services (such as traffic shaping).
Hope this helps to clarify.Follow me: www.twitter.com/HarrySiiiCarlos CSeptember 19, 2017 09:59:27 PM
thanks a lot Harry, but like i was talking to Zerto Support,
we provide IaaS and DraaS for all the VMs I am talking I am not taking about customer premises to our ZVM instances replication
so all these VMs are in vCenter instance not on customer premises….of course if the case were ZVM on premises I set the bandwidth limit by hand
so any idea how other Service provider replicating between their own datacenter manages that?
or all you service providers just open a 1 ó 2 GB link between datacenters and send all VMs and charge your customer a fixed feeHarry SSeptember 20, 2017 03:36:20 PM
I get what you’re saying now; thank you for the clarification.
I’m not positive exactly what the majority of providers are doing, but I can ask around. I would assume they’ve built this into their price if they don’t want to set limits.
I will look into our billing and reporting to see if these reports already include customer bandwidth usage statistics. If that’s the case, you could charge the customer based on what they’re using in that sense, too.
~HarryFollow me: www.twitter.com/HarrySiiiCarlos CSeptember 20, 2017 04:09:54 PM
mmm interesting it would be great that zerto reports could give bandwidth usage per VMs so I sum up all bandwidth for a customer and charge them accordingly
please let me know If I can get that from stats in your analytics portal because we ate having some issues and can not really justify how to request a customer to pay for more so we get more money and of course we guarantee the lowest RPOs to our customer
if you can also see how other service providers do that would be grear