Zerto Virtual Manager 7.0 service doesn't start

[Marcin M]

I have just installed ZVM on fully patched Windows 2016 server and discovered that Zerto Virtual Manager service doesn’t star.

Event log:

Faulting application name: Zerto.Zvm.Service.exe, version: 7.0.0.866, time stamp: 0x5cadea27
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2848, time stamp: 0x5c7f626e
Exception code: 0xe0434352
Fault offset: 0x0000000000034078
Faulting process id: 0x10c8
Faulting application start time: 0x01d4f43d54506d7c
Faulting application path: C:\Program Files\Zerto\Zerto Virtual Replication\Zerto.Zvm.Service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b90a2fe6-83cc-4c36-aa5e-f6822130362e
Faulting package full name:
Faulting package-relative application ID:

Anyone has the same problem?

[Marcin M]

The problem occurs only when the service is running using AD account, it starts successfully when runs using local account credentials

[Mark B]

I also have this same problem after installing the 7.0 upgrade to my 6.5 ZVM.  My service does not start using the Local System Account, however.

What is the issue?  Please help.

[Robert M]

Hi Mark,

Can you please log a support ticket so we can investigate this in more detail? We will post a resolution here once we identity the issue.

 

Regards,

 

Bob

[External I]

I resolved this issue by completely uninstalling and reinstalling zerto.  That was the only way I could get it to work.

[Eric B]

does anybody have a fix for this?  My ZVM service will not start after upgrading