• This topic has 4 replies, 5 voices, and was last updated October 15, 2019 by Brian S.

Upgrade from 5.5

  • Ilona S
    October 14, 2019 10:17:21 AM

    Dear Sirs,
    we’re upgrading a 5.5U2 environment to the last 7.5, on an newly upgraded vSphere 6.5
    The environment include also a ZCM server.
    Since upgrade must be done by steps, I wasn’t able to find the 6.0 sw to proceed to the first step: could you please link me a download site, either for ZCM and ZVM?
    Thank you

    Aaron L
    October 14, 2019 08:44:24 PM

    Hello,

    This AJ from Zerto support. Please create a support ticket so we can provide the correct upgrade software.

    Raffaello C
    October 15, 2019 08:32:34 AM

    AJ, the support team, after opening a ticket, redirected me here, from Ilona. Now you’re redirecting me to support.

    Omer A
    October 15, 2019 08:54:09 AM

    Hello Raffaello

    As this is more than a general question we will need a support ticket to provide you the links.

    In the forum we can’t see your details, please reach out to our support as explain that you been asked to open a new case in the forum.

    Sorry for the inconvenience

    Omer

    Brian S
    October 15, 2019 08:58:50 AM

    Hello Raffaello,

    Installer files have just been provided in case #149305 for you.

    Let’s continue our support there.

    Best regards,

     

     

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