Hi. I have tree points to discuss here.
As a customer, I discovered that they are some documents into the knowledge-base that haves image links or lost references: As an example I’m copying two bellow:
(On these one clic on link bellow “See Also” and you’ll see and URL like “https://na10.salesforce.com/_ui/selfservice/support/SelfServiceSolution/d?id=501F0000000M9vS” with the message “You are no longer logged in. Your session may have timed out. – Please login again to continue.”. I’m already logged in into “myzerto” portal)
3-Additionally I found that the knowledge base articles don’t have any date or reference about the “publication date” and “last update” which I personally find very useful to read.
Hi: Another example:
Sorry for the late response. This has been forwarded to our web team to investigate.