This topic contains 12 replies, has 10 voices, and was last updated by  Shameek E June 19, 2017.

MSI Error Code

  • Hi… I’m doing the zerto installation. But, in the end of the installation I have a error message “MSI error code : -2147023293”

    I try to search in google, but have not found anything to solved my problem.

    Does anyone have the same experience? … or anyone can help provide solutions?

    Thank’s before

    Tagged: 

    Please perform the following to remedy this issue:

    1. Navigate to %windir%\\Installer
    2. Within this folder, you will see a bunch of MSI files with random names. Locate the MSI of ZVM by checking the details in the properties of the MSI file.
    For 4.5u3 – The size of the MSI should be 14,959KB
    3. Download the following MSI file: https://zerto.box.com/s/xauxbgv7fdrjkojzmxkc6fogqvnw0y2n
    4. Rename the downloaded MSI to have the same name of the MSI found in step #2.
    5. Replace the MSI in the %windir%\\Installer folder with the customized MSI you’ve just renamed.
    6. Run ZVR 5.0 upgrade.

    Thanks
    Gal Oz
    Zerto Support

    Tagged: 
    Harry Smith

    Hi Deni P,

    Could you please open a support ticket for this? We have seen this just a couple of times, and there are possibly a couple of changes you can make on your machine to resolve this.

    Thank you,

    Harry

    Technology Evangelist at Zerto. Follow me: www.twitter.com/HarrySiii
    Tagged: 

    We had the same error and contacted Zerto Support with the followin reply. This worked for us.

    1. Navigate to %windir%\\Installer

    2. Within this folder, you will see a bunch of MSI files with random names. Locate the MSI of ZVM by checking the details in the properties of the MSI file.

    For 4.5u3 – The size of the MSI should be 14,959KB 3. Download the following MSI file: https://zerto.box.com/s/xauxbgv7fdrjkojzmxkc6fogqvnw0y2n

    4. Rename the downloaded MSI to have the same name of the MSI found in step #2.

    5. Replace the MSI in the %windir%\\Installer folder with the customized MSI you’ve just renamed.

    6. Run ZVR 5.0 upgrade.

    Tagged: 

    Please note that this solution applies when upgrading from 4.5u3 to 5.0u1 – for other versions please contact support and we will provide with different instructions.

    Tagged: 
    Gene Torres

    One fix to this issue that I’ve seen and validated is when you are installing or upgrading:

    On the “Windows Service User” page of the wizard, when you enter the account name, don’t use this format: account@domain.com.  Instead, use domain\account.   I got stumped by this early on with my first upgrade from 4.5 to 5.0 and then on a fresh install of 5.0U1.  It was just luck that I found the problem I was having.  I hope this is helpful for others.  🙂

    IT Professional with focus on VMware Virtualization and BCDR solutions.
    Tagged: 
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