• This topic has 2 replies, 2 voices, and was last updated January 12, 2022 by Tomas M.

Can’t see the cases from my organization

  • Tomas M
    January 11, 2022 03:35:30 PM

    Hi team,

    I opened my account with the email instructed by my manager, but for some reason I can’t see my organization’s open cases with Zerto. This is inconvenient as I must enroll in the process of solving issues with our infrastructure. What is the process to get enrolled in my company’s account?

    Best regards,

    Ben N
    January 12, 2022 07:05:08 AM

    Hello Tomas,
    Ben from Zerto support here.

    For any issues with a myZerto account, please open a case with Zerto’s Customer Service at:

    Create Case

    When asked to choose a subject, please select Administrative > myZerto & ZAP Portal

     

    Thank you and have a nice day.

    Tagged: 
    Tomas M
    January 12, 2022 07:37:59 AM

    Thanks! I’ll try that.

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