Can’t see the cases from my organization

[Tomas M]

Hi team,

I opened my account with the email instructed by my manager, but for some reason I can’t see my organization’s open cases with Zerto. This is inconvenient as I must enroll in the process of solving issues with our infrastructure. What is the process to get enrolled in my company’s account?

Best regards,

[Ben N]

Hello Tomas,
Ben from Zerto support here.

For any issues with a myZerto account, please open a case with Zerto’s Customer Service at:

Create Case

When asked to choose a subject, please select Administrative > myZerto & ZAP Portal

 

Thank you and have a nice day.

Tagged:  CSR myZerto

[Tomas M]

Thanks! I’ll try that.