• This topic has 2 replies, 2 voices, and was last updated January 12, 2022 by Tomas M.

Can’t see the cases from my organization

  • Hi team,

    I opened my account with the email instructed by my manager, but for some reason I can’t see my organization’s open cases with Zerto. This is inconvenient as I must enroll in the process of solving issues with our infrastructure. What is the process to get enrolled in my company’s account?

    Best regards,

    Hello Tomas,
    Ben from Zerto support here.

    For any issues with a myZerto account, please open a case with Zerto’s Customer Service at:

    Create Case

    When asked to choose a subject, please select Administrative > myZerto & ZAP Portal


    Thank you and have a nice day.


    Thanks! I’ll try that.

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