Both of these requirements have been met though, is there something additional to do ?
Hello Joseph R,
Thank you for raising this question within the myZerto Community Support Forum.
This type of question would be better supported by opening a Zerto Support case.
Please reference the Zerto Support Options page prior to opening a case in order to select the appropriate severity.
You can then proceed with opening a case.
Our Support team will then engage with you based upon the SLA’s published on the Zerto Support Options page.