Gamma Improves Customer Service Levels with Uninterrupted IT Data Centre Operations Using Zerto
Leading UK Telecommunications Service Provider Quickly Implements Simple to Use BC/DR Software to
Protect Critical Microsoft Applications and Grow its Business
London – October 6, 2015 – Zerto, setting the standard for protection, recovery and migration of data in cloud and virtualized data centers, today announced Gamma Telecom has improved its customer service levels by ensuring uninterrupted IT data centre operations using Zerto. The leading UK telecommunications service provider was able to quickly implement the simple to use BC/DR software to protect their critical Microsoft applications and grow its business. Gamma’s expanded focus on production virtualization helped protect Microsoft SQL Server, Windows App Servers, Web Servers, Exchange, SharePoint, and Lync, while reducing power consumption and rack space to help them secure new business opportunities with high profile customer accounts.
According to data from UK telecommunications regulator Ofcom, although adoption of fixed broadband has increased rapidly over the last decade from 31% to 78%, average monthly spending on telecommunications services has fallen from £94 to £84 over the same period. With consolidation in the UK telecommunication market and growing adoption of VoIP services, telecommunication providers have focused on reducing costs and improving customer service as key differentiators for profitability and growth.
With ongoing migration to a virtualised infrastructure that has been better enabled by Zerto and a growing customer base, Gamma requires failover capabilities that can quickly restore critical applications within minutes of an outage. Zerto was chosen for its rapid recovery capability compared to the slow and expensive option presented by its legacy backup and restoration processes. Zerto’s hardware agnostic approach allows seamless protection of virtualised applications with resiliency offered by rapid failover between two separate Gamma data centre sites that utilise SAN technology from different manufacturers.
Following the successes of the project, Gamma is now evaluating a wider rollout of Zerto to protect additional critical parts of the business including VoIP, mobile and data services.
Martin Hood, IT Engineering Team Leader, Gamma
“Gamma operates in a hyper competitive, and highly technology dependent space serving telecommunications clients. Being able to ensure an incomparable level of up time serving customers is paramount to the success of our business growth and brand reputation. After previously using a number of competing offerings we found Zerto is much simpler and faster to use, which from a single click we quickly recover in minutes versus hours with some of our servers ranging several terabytes in size.”
Peter Godden, VP EMEA, Zerto
“Gamma is a testament to how progressive and innovative businesses can use Zerto to protect its IT operations to help deliver the highest levels of service. With Zerto, Gamma is able to seamlessly meet the expectations of its high profile customers while retaining the flexibility to use different hardware and storage technologies that meet its operational needs. This will undoubtedly help them in their efforts to grow their business, while providing superior customer support capabilities.”
Gamma is a rapidly growing, technology-based provider of communications services to the UK business market. Gamma’s services, such as Cloud PBX, Inbound call control services and SIP trunking, are designed to meet the increasingly complex voice, data and mobility requirements of businesses, through the exploitation of its know-how and own intellectual property.
Gamma also provides services such as business-grade broadband, Ethernet and mobile and data services and, as a consequence of its history, has a substantial voice service capability. These services enable Gamma to provide a comprehensive range of communications services.
Gamma has enjoyed strong organic revenue and EBITDA growth driven by high percentage of repeat revenues. The business has over 628 employees, of which c.20% are employed in product development. It operates across six main locations – headquartered in Newbury – with offices in Fareham, Manchester, Glasgow, London and Budapest.
Zerto is committed to keeping enterprise and cloud IT running 24/7 by providing innovative, simple, reliable and scalable business continuity software solutions. Through the Zerto Cloud Continuity Platform, organizations can seamlessly move and protect virtualized workloads between public, private and hybrid clouds. The company’s flagship product, Zerto Virtual Replication, has become the standard for protection, recovery and migration of applications in cloud and virtualized data centers, and won numerous awards, including Best of Show at VMworld 2011, Best of VMworld Europe 2014, as well as 2011, 2012 and 2013 Product of the Year Awards for its innovative hypervisor-based replication approach. For more information, go to www.zerto.com.
The Message Machine for Zerto (EMEA)