ZVM service crashes after Changing SQL sa Password that’s connected to Zerto DB

KB Number:
000001842

Symptoms:
ZVM services is crashing after they changed the sa Passwords in (External Database)   < System.Data.SqlClient.SqlException: Cannot open database ""zvm_db"" requested by the login. The login failed. Login failed for user 'sa'.>

Cause:

When the user change a username or passwords in SQL External Database.

Solution:
  • Check in the storage properties If the name is correct or not.  <Name>m_database</Name> <Value>zvm_db</Value>
  • Then renamed the DB instance name in SQL  
  1. Open SQL Management Studio

Steps1

   2. Login with admin credentials 

Steps2

 3. Locate the Zerto Database zvmdb

Steps3 

   4. Right click and select option rename to zvm_db

Steps4

  5. Restart the zVM services

Steps5


    Hypervisor:
    VMware - VMware

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