Article number
000003143
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Erro “Zerto Virtual Manager is not connected to VRA with IP {VRA_IP} on host {Hostname}”, and VMware console reports “/mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device”

Viewed 1382 times

Root Cause

The VRA mount /mnt/log is full at 100%. This may have gotten full due to the logs not getting rotated properly.

Symptoms

  • VRA alert via the GUI will report: Zerto Virtual Manager is not connected to VRA with IP {VRA_IP} on host {Hostname}
  • ZVM to VRA ping may be successful
  • Telnet from ZVM to VRA is not successful
  • From the VMware Console, you see the following line repeated: "/mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device".
  • The datastore that the VRA disks are on has enough space available.
  • The issue is reported usually after an upgrade.

Solution

In order to resolve this issue and clear the VRA /mnt/logs mount, please review the following KB - How to clear /mnt/logs on a VRA.