Article number
000004485
Affected Versions
All

ZVM and Anti-Virus software

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Summary

It has been noted that many anti-virus programs detect the Zerto DB as malware and are quarantining it as a result.
Once this happens, the ZVM service will crash, and will not be able to keep on running until the DB is restored.

Solution

Make sure there are no anti-viruses installed on the ZVM or disable them completely if they are installed. 
***You should be able to exclude the ZVM installation folder, as well as “C:ProgramDataZertoData” from the anti-virus scanning paths. ***
There is also a chance the anti-virus will be installed on another VM which provides the services to the entire environment’s VMs and listen on the same port as the ZVM .)
If possible, disable it and its services COMPLETELY for testing purposes.