Article number
000004488
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All
Error: “MSI Error: -2147023504” During ZVR Installation or Upgrade
Viewed 592 times
Summary
This article describes and issue with the Zerto installer due to a corrupt file.
Root Cause
Zerto installer that was downloaded is corrupted
Symptoms
The installation or upgrade will fail with MSI Error: -2147023504
Solution
- Navigate to MyZerto and download a new installation package from the "Support & Downloads" tab
- Make sure to download the correct version which is located under the Downloads section.
- Perform an MD5 Checksum on the file to ensure integrity of the file downloaded. Checksum values can be found under the Download button of the appropriate installer.