Article number
000004488
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Error: “MSI Error: -2147023504” During ZVR Installation or Upgrade

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Summary

This article describes and issue with the Zerto installer due to a corrupt file.

Root Cause

Zerto installer that was downloaded is corrupted

Symptoms

The installation or upgrade will fail with MSI Error: -2147023504

Solution

  • Navigate to MyZerto and download a new installation package from the "Support & Downloads" tab
  • Make sure to download the correct version which is located under the Downloads section.
  • Perform an MD5 Checksum on the file to ensure integrity of the file downloaded. Checksum values can be found under the Download button of the appropriate installer.