Zerto Analytics, Cloud Control, and Mobile App Troubleshooting

KB Number:

000001468

Solution:

Online services enhance your overall experience with Zerto and its products, allowing you to monitor, investigate, or manage parts of your environments anytime, anywhere.
This service requires a valid support contract for the Zerto solution and for environment data to be sent periodically to Zerto.

Such non-publicly identifiable data includes, but is not limited to: Zerto licensing information, Zerto version information, and environment statistics such as number of replicated virtual machines or number of VPG's.

For more information, please see the Zerto Privacy Policy statement here: http://www.zerto.com/privacy-policy

Where can I find the Analytics and Cloud Control applications?

These applications can be found on MyZerto or at https://analytics.zerto.com/ and https://cloudcontrol.zerto.com/ for Analytics and Cloud Control respectively.

Where can I get the Mobile App?

The App is available from both the Google Play and Apple App Store:

What OS versions does the mobile app support?

Android 4.4 and above
IOS 8 and above

How do I log into these applications?

To log in, you need to use your "MyZerto" credentials.
If you don’t have a valid MyZerto user, please fill the new user request here: https://www.zerto.com/myzerto/login-request/.

What operations can I perform using these applications?

The Analytics application allows users to monitor, view, and export details and reports related to their Zerto environment.

The Cloud Control application allows Zerto Cloud Service Provider partners the ability to upgrade their DRaaS customers and register their customer ZORG's to the providers account with Zerto.

The Mobile application allows users to monitor statistics about their environment similar to Analytics, but in a more mobile friendly way.

Troubleshooting

1. Make sure the ZVM can access our server by following these steps:

Download a REST API client on the ZVM machine (for example Postman or Insomnia are two free API clients available to download from the web)
Create a new PUT request (no body, no headers)
Set URL to "https://zerto-mobile-data.zerto.com/status’"
Send the request

You should be able to see a "Success!" message along with the current timestamp indicating a successful connection between the ZVM and Zerto Analytics servers.

2. Make sure the "Enable Online Services and Zerto Mobile" box is checked in the ZVM Site Settings -> About.

3. If you use Proxy, please make sure to configure it within the ZVM by following the instructions listed in https://www.zerto.com/myzerto/knowledge-base/setting-up-a-proxy-with-zerto/.

If you still have login issues/missing data, please contact Zerto Support.

Affected Versions:

5.0 and up.

Hypervisor:

Any