ZCM crashing after upgrade

KB Number:
000001252

Symptoms:
  1. ZCM service will constantly crash either by itself, or when accessing the GUI. Several Event viewer application errors will be present.
OR
  1. The GUI will become frozen after login or before the login, while the service will not crash. Several Event viewer application errors will be present.

Cause:
While Zerto supports that the clients ZVM can be 1 major version below the ZCM. It is required that all ZVMs managed by a ZCM on the CSP side must be the same version as the ZCM.

Solution:
Upgrade all ZVMs in order to have them match the ZCM / Upgrade the ZCM in case its version is below that of its underlying ZVMs

Affected Versions:
v4.5 and greater

Hypervisor:
VMWare

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