Article number
000003467
Affected Versions
All
Source Hypervisor
Azure
Target Hypervisor
AWS

Error: “ZertoVraService cannot be found” Within ZCA’s Event Viewer Logs After VRA Service Crash

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Summary

An administrator may experience the ZCA's VRA service crash consistently.

Root Cause

ZCA service was corrupted due to OS issue.

Symptoms

ZCA VRA service not starting/consistently crashing.

From the Event Viewer the below can be seen:
 

Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 
Description:
The description for Event ID 1 from source ZertoVraService cannot be found.
Either the component that raises this event is not installed on your local computer or the installation is corrupted.

You can install or repair the component on the local computer.

Solution

To resolve this issue:

Run a repair (execute the Zerto installer of the same version) on the ZCA. This should correct any issues with the files within the installation folder where the service configuration is located.