Article number
000003986
Affected Versions
All
Source Hypervisor
All

Windows Event Logs on ZVM Show Repeated “A fatal error occurred while creating a TLS client credential. The internal error state is 10013.”

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Root Cause

There are various causes of this error being seen in Microsoft Windows servers and is outside of the Zerto product. Further information can be found in this Microsoft TechNet Article.

Symptoms

On the ZVM, the Windows Event Viewer shows repeated Schannel errors of "A fatal error occurred while creating a TLS client credential. The internal error state is 10013."

Solution

Workaround:
  • Stopping the Zerto Online Services Connector will prevent the errors, or
  • Enabling TLS 1.0 will prevent the errors. 
If further assistance is needed for this, it is recommended to contact Microsoft Support.