Article number
000002868
Affected Versions
All
Source Hypervisor
VMware
Target Hypervisor
All

VRA installation fails with error “Failed setting VM vm-xxx to power state On Message: A general system error occurred: Connection refused. Fault: Vim25Api.SystemError.”

Viewed 237 times

Root Cause

PBM service is not running on vCenter.

Symptoms

  • VRA installation fails with error:
Failed setting VM vm-xxx to power state On Message: A general system error occurred: Connection refused. Fault: Vim25Api.SystemError.
  • Failure to power up VRA-H

Update protection group. Failed: Failed setting VM vm-24958 to power state On Message: Module 'CPUID' power on failed. . Fault: Vim25Api.GenericVmConfigFault. "

 Z-VRAH-node01.xxxxxxx.xxx.xxxxxx.xxx-2F-729342 | Module 'CPUID' power on failed.

Solution

Restart the workflow manager services:
https://kb.vmware.com/s/article/2109887

Also restart the Profile Driven Storage service. Also called Policy Based Management(PBM) service.
https://kb.vmware.com/s/article/2118557

Make sure to run the following command:

service vmware-sps status

 **Make sure the Deamon status must be active before trying to create the VRA or VRA-H**