Article number
000002868
Affected Versions
All
Source Hypervisor
VMware
Target Hypervisor
All
VRA installation fails with error “Failed setting VM vm-xxx to power state On Message: A general system error occurred: Connection refused. Fault: Vim25Api.SystemError.”
Viewed 237 times
Root Cause
PBM service is not running on vCenter.
Symptoms
- VRA installation fails with error:
- Failure to power up VRA-H
Update protection group. Failed: Failed setting VM vm-24958 to power state On Message: Module 'CPUID' power on failed. . Fault: Vim25Api.GenericVmConfigFault. "
Z-VRAH-node01.xxxxxxx.xxx.xxxxxx.xxx-2F-729342 | Module 'CPUID' power on failed.
Solution
Restart the workflow manager services:
https://kb.vmware.com/s/article/2109887
Also restart the Profile Driven Storage service. Also called Policy Based Management(PBM) service.
https://kb.vmware.com/s/article/2118557
Make sure to run the following command:
service vmware-sps status
**Make sure the Deamon status must be active before trying to create the VRA or VRA-H**
https://kb.vmware.com/s/article/2109887
Also restart the Profile Driven Storage service. Also called Policy Based Management(PBM) service.
https://kb.vmware.com/s/article/2118557
Make sure to run the following command:
service vmware-sps status
**Make sure the Deamon status must be active before trying to create the VRA or VRA-H**