Article number
000003972
Affected Versions
All
Source Hypervisor
All

VRA install fails with error: Session operation has timed out

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Root Cause

The version of ESXi running on the host where the VRA is attempting to be deployed is not supported by the version of Zerto installed.

For example, the host is running ESXi 6.5.0 build 14320405 (this build equals ESXi 6.5 update 3) and the ZVM is running Zerto version 6.5 update 2.
ESXi 6.5 update 3 is supported on Zerto version 6.5 update 4, and Zerto 7.0 update 2 and higher.

Symptoms

A VRA installation task fails with the error:
'Session operation has timed out'

Solution

Review the Zerto Interoperability Matrix documents available on the Technical Documentation section of myZerto, and verify the installed version of Zerto is compatible with the version of ESXi or vCenter you plan to install or upgrade.
If needed, upgrade Zerto to a version that supports the version of ESXi or vCenter before proceeding.