User Is Logged Out Of ZVR GUI Frequently When Inactive After Upgrade To 6.5 Code Family and beyond.

Article number

000003127

Affected Versions

7.5 Update 3

7.5 Update 2

7.5 Update 1

7.5 Patch 1

7.5

7.0 Update 3

7.0 Update 2 Patch 2

7.0 Update 2 Patch 1

7.0 Update 2

7.0 Update 1 Patch 1

7.0 Update 1

7.0 Patch 2

7.0 Patch 1

6.5 Update 4 Patch 1

6.5 Update 4

6.5 Update 3 Patch 1

6.5 Update 3

6.5 Update 2

6.5 Update 1 Patch 1

6.5 Update 1

6.5

8.0

8.0 Update 1

8.0 Update 1 Patch 1

8.0 Update 2

8.5

8.0 Update 3

8.5 Update 1

8.0 Update 4

Source Hypervisor

All

Target Hypervisor

All

User Is Logged Out Of ZVR GUI Frequently When Inactive After Upgrade To 6.5 Code Family and beyond.

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Summary

An administrator will experience being logged out of the Zerto GUI after 30 minutes of inactivity after upgrading to at least version 6.5.

Root Cause

As part of tightening security within the Zerto solution, a parameter was added into the GUI to log users out after 30 minutes of inactivity. Users are being logged out after 30 minutes of inactivity since upgrading to 6.5 code family and beyond.

Symptoms

Users are logged out of the GUI after 30 minutes of inactivity.

Solution

To change/disable the timeout, kindly engage Zerto Support for further assistance.

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