User Is Logged Out Of ZVR GUI Frequently When Inactive After Upgrade To 6.5 Code Family

KB Number:

000001565

Symptoms:

Users are being logged out after 30 minutes of inactivity since upgrading to 6.5 code family

Cause:

As part of tightening security within the Zerto solution, a parameter was added into the GUI to log users out after 30 minutes of inactivity.

Solution:

1) Open the tweaks.json file (as administrator) found in \Program Files\Zerto\Zerto Virtual Replication\Gui.
2) There should be a tweak already in the file called t_idleLogOffTimoutSeconds, which will be set to 1800 by default (30 minutes).
3) Replace "1800" with the desired amount of seconds for idle timeout.
4) Restart the ZVM service.

NOTE: By setting this value to "0", the feature is effectively turned off and the idle logoff will no longer continue.

Affected Versions:

6.5 and up

Hypervisor:

Any