Article number
000003543
Affected Versions
All
Source Hypervisor
All

Unable To Upgrade From A Previous Version Of ZVR 7.0 To 7.0.x With Error “You Are Trying To Upgrade To An Incompatible Product Type”

Viewed 31 times

Root Cause

In this scenario, it's found that the VSS version of Zerto had been installed and the attempt to upgrade was done using the non-VSS version of the installer.

Symptoms

When attempting to upgrade from a previous version of 7.0 to 7.0u3, a user may receive the error "You are trying to upgrade to an incompatible product type"

When reviewing install logs, it's found that the VSS version of the product had been installed, however in the 7.0 based install, there was no mention of VSS in the file name, indicating the non-VSS installer was being attempted.

6.0 install logs:
[05EC:0474][2018-02-18T10:31:36]i001: Burn v3.10.1.2213, Windows v6.3 (Build 9600: Service Pack 0), path: C:BinariesZerto_Virtual_Replication_VSS_VMware_Installer_6.0.01.5Zerto Virtual Replication - vss VMware Installer.exe

6.5 install logs:
[0A0C:1150][2019-01-23T14:03:33]i001: Burn v3.10.1.2213, Windows v6.3 (Build 9600: Service Pack 0), path: C:BinariesZerto Virtual Replication - vss VMware Installer_6.5.30.60Zerto Virtual Replication - vss VMware Installer.exe

7.0 install logs:
[0D98:2BA0][2019-10-07T15:07:44]i009: Command Line: '"-burn.clean.room=C:BinariesZerto Virtual Replication - vss VMware Installer_7.0.22.4Zerto Virtual Replication - vss VMware Installer.exe" -burn.filehandle.attached=336 -burn.filehandle.self=332'

7.0 upgrade logs:
[1238:1190][2020-01-09T11:09:38]i009: Command Line: '"-burn.clean.room=C:BinariesZerto Virtual Replication VMware Installer_7.0.30.40Zerto Virtual Replication VMware Installer.exe" -burn.filehandle.attached=320 -burn.filehandle.self=328'

A few seconds later in the install logs, the failure is seen citing the license incompatibility:

[1238:02A0][2020-01-09T11:09:47]i000: License Type Validation
[1238:02A0][2020-01-09T11:09:47]i000: License key Minor version is 1, assuming non standard license
[1238:02A0][2020-01-09T11:09:47]e000: Microsoft.Deployment.WindowsInstaller.InstallerException: You are trying to upgrade to an incompatible product type. Please contact Zerto Support.
at Zerto.Zvm.Installer.Boot.Validate.LicenseTypeValidation.Validate() in E:eaglerare_u3devsystemZvmInstallationZerto.Zvm.Installer.BootValidateLicenseTypeValidation.cs:line 30
at Zerto.Zvm.Installer.Boot.Validate.ValidationFactory.Create(Command command, ICommandLine commandLineArgs, ExecutionType executionType, Engine engine) in E:eaglerare_u3devsystemZvmInstallationZerto.Zvm.Installer.BootValidateValidationFactory.cs:line 21
at Zerto.Zvm.Installer.Boot.Bootstrapper.Validate() in E:eaglerare_u3devsystemZvmInstallationZerto.Zvm.Installer.BootBootstrapper.cs:line 278
at Zerto.Zvm.Installer.Boot.Bootstrapper.Run() in E:eaglerare_u3devsystemZvmInstallationZerto.Zvm.Installer.BootBootstrapper.cs:line 96

Solution

  • Upgrade to 7.0u3 VSS specific version, or
  • Upgrade to 7.5u2 or later as this has VSS built back into the product.