Article number
000003789
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Unable to Configure E-Mail Alerts to an Office 365 Server

Viewed 145 times

Root Cause

Configuring email alerts using Office 365 is not currently supported by Zerto, as the email settings do not have fields for TLS/SSL or credentials.

Symptoms

When configuring email settings to send Zerto alerts through an Office 365 server, clicking the SEND TEST EMAIL button causes the following error message to pop up:

Failed to send test email.

Solution

A Feature Request exists to add this functionality to Zerto. Perform the following steps to vote for the pre-existing Feature Request:
  1. Navigate to Feature Requests in MyZerto
  2. In the Search field, search for ZRVCORE-I-381
  3. Click on the VOTE button to the left of the title of the Feature Request