Unable to Configure E-Mail Alerts to an Office 365 Server

KB Number:
000001642

Symptoms:
When configuring email settings to send Zerto alerts through an Office 365 server, clicking the SEND TEST EMAIL button causes the following error message to pop up:

Failed to send test email.

Cause:
Configuring email alerts using Office 365 is not currently supported by Zerto, as the email settings do not have fields for TLS/SSL or credentials.

Solution:

A Feature Request exists to add this functionality to Zerto. Perform the following steps to vote for the pre-existing Feature Request:

  1. Navigate to Feature Requests in MyZerto
  2. In the Search field, search for ZRVCORE-I-381
  3. Click on the VOTE button to the left of the title of the Feature Request

Affected Versions:
All versions

Hypervisor:
All hypervisors

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