Article number
000003192
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Sites are missing in Zerto Analytics

Viewed 64 times

Root Cause

  1. There might be a network issues that is causing the site not to transmit to the Zerto Analytics servers 
  2. The license which is applied on the ZVM does not match the account of the user

Symptoms

Sites are missing from Zerto Analytics 
 

Solution

  1. Validate that the Site is connected and transmitting to the Zerto Analytics servers by following the steps listed in Zerto Analytics Dashboard doesn’t contain data
  • If the issue persist - Submit a case with Zerto support, and include the following: 
    1. The license key in use.
    2. The e-mail address used for MyZerto.
    3. A screenshot of a ‘Success!’ API Client response from Zerto’s Analytics Servers.
    4. A screenshot of the blank Analytics Screen. including the MyZerto user configuration