Re-IP on SuSE 11

KB Number:
000001093

Symptoms:
When performing any recovery operation and re-IP settings are defined for a SuSE 11 VM that has the 3rd party VM Tools installed, re-IP fails.  The VPG can still perform the recovery operation but the recovery VM that is running SuSE 11 will not get the IP settings defined in the VPG.

Cause:
This is caused by an unsupported version of VM Tools on the guest OS.  Zerto only supports the official VM Tools package for re-IP operations.

Solution:

Remove the 3rd party VM Tools installation, and install VMWare's VM Tools.  The following VMWare KB articles provide walkthroughs on how to do this:

using RPM - https://kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=1018392

using Compiler - https://kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=1018414

Once VM Tools are installed, perform the recovery operation once more and confirm re-IP settings.


Affected Versions:
4.0 u2 - 4.5 u1

Hypervisor:
VMWare

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