Article number
000003723
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

How to extract files from a VRA VM using WinSCP

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Summary

An administrator may require a way to pull files off of a VRA VM for troubleshooting/analysis. Starting in Zerto 7.0, an SSH key is being provided for users who wish to be able to access the VRA.

Steps

Starting in version 7.0, within the Zerto Virtual Replication installation folder, an SSH key file named "ssh.ppk " can be found inside a folder named "Secrets". Please note that only a user account with Administrative access on the ZVM server can access the "Secrets" folder.

In WinSCP, a user is able to select a SSH key file for authentication to connect to a VM. Please see the following directions on how to connect via FTP to the VRA VM using the SSH key:
  1. Download, install, and launch WinSCP on the ZVM VM. When you launch WinSCP, you will see the following Login screen:
    1. User-added image
  2. Fill in the host name with the VRA VM's IP address, and the Username should be root. Leave the Password field blank.
    1. User-added image
  3. In the Login screen, click the Advanced... button:
    1. User-added image
  4. In the Advanced Site Settings window, navigate to SSH -> Authentication:
    1. User-added image
  5. Click the Browse (...) button:
    1. User-added image
  6. Navigate to \Program Files\Zerto\Zerto Virtual Replication\Secrets, and select the ssh.ppk file. Click OK.
  7. Back to the Login screen, click the Login button. WinSCP should connect to the VRA VM from here and allow for file transfer.