Providers Unable To Upgrade DRaaS Customers Via Remote Upgrade
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Cloud Control – Upgrade Manager allows MSPs to execute an upgrade of a remote customer’s DRaaS site that is connected to the MSPs site(s) by a ZCC on behalf of that customer. When the upgrade is initiated, the customer’s local Zerto Virtual Manager (ZVM) is instructed to securely download the recommended version of Zerto and execute the upgrade. This secure download cannot be performed when the recommended version for the customer’s site is any of the following versions of Zerto: 7.0 Update 3 Patch 1, 7.5 Update 4 Patch 1, 8.0 Update 3, 8.0 Update 3 Patch 1, 8.0 Update 4, and 8.5
Due to this issue, the MSP must manually work with their customer(s) to upgrade the currently installed version at the customer’s site(s) to the recommended version of Zerto. Once this is completed, the MSP will be able to use Cloud Control – Upgrade Manager to upgrade the customer site(s) to future versions.
“Unfortunately remote upgrade is not available for this recommended version - In order to keep using Upgrade Manager in the future, you must manually install the current recommended version on the customer site."
Zerto recommends providers work with their customers to perform the following:
1. Record the recommended version provided by Zerto via Cloud Control – Upgrade Manager
2. Contact and work with your customer(s) to manually upgrade their site(s) to this recommended version.Please note: Only one manual upgrade is needed per customer site and once any of the noted versions are installed, providers can recontinue use of Upgrade Manager for said site.