Article number
000003985
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Problem with ZCC Failing at 80% Installation and Enters an Orphan State

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Summary

An administrator may experience a ZCC deployment not finish properly, resulting in the ZCC to be in an "Orphan" state.

Root Cause

ZCC is installed on a network differing from the Cloud ZVM's network.

Symptoms

ZCC installation stuck/fails at 80% and the ZCC enters an Orphaned state.

Solution

To workaround this issue, follow the steps below:                           

  1. Create a static route group in the ZVM by following this section of Technical Documentation.

  2. Once you add the static route IP in the ZVM, check the ZCC status/retry the deployment as needed.