Article number
000003928
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Problem with VM with Multiple NICs that Share a MAC Address not Listing During Create/Edit VPG

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Summary

An administrator is not able to protect a VM with multiple NICs that share MAC Addresses.

Root Cause

Zerto is unable to protect a VM with multiple NICs that share a MAC Address.

Symptoms

Desired VM with multiple NICs that share a MAC Address is not listing in the VPG Create/Edit wizard.

ZVM logs will mention there is a duplicate value regarding the VM in question by MoRef:

IndexedSiteReflection,LookupAndReturnAsDictionary,"Found duplicate item:[VM vm-xxxx, server <server_GUID>]. Skipping it",

Solution

To resolve this issue, simply change any duplicate MAC Addresses so that all NICs on the VM have unique MAC Addresses and try to protect again. The other option is to simply remove the duplicate NIC(s).