Article number
000004612
Affected Versions
All
Source Hypervisor
Hyper-V
Target Hypervisor
Hyper-V

Problem with Tasks in Zerto Finish Successfully but the Jobs in SCVMM Hang

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Summary

An administrator may notice a Zerto task such as Update VPG completes successfully in the Zerto UI, but the job in SCVMM is hanging.

Root Cause

The Zerto service user does not have administrative privileges in SCVMM.

Symptoms

Zerto tasks finish successfully in Zerto, but the jobs in SCVMM are hung:


In the ZVM logs the following exception/message is seen:

,VMMManager,ExecutePsCommand,"Cmdlet execution error. Command: Get-SCJob. Parameters: ID=663e1f72-6ab2-4c32-b7e6-df92a72fb6f4, VMMServer=Microsoft.SystemCenter.VirtualMachineManager.Remoting.ServerConnection. 0. [Error: 11418.0] Error Code : ObjectsInaccessible ; Message : You do not have permission to access one or more of the objects required by this operation. ; Recommended Action : Contact the Virtual Machine Manager administrator to obtain the appropriate permissions. You do not have permission to access one or more of the objects required by this operation.

,MessageLoggerActionFilter,OnActionExecuted,"Executed Web API request, service: PlatformOperations, action: UpdateManagerTaskProgress, status: InternalServerError, duration: 9ms",

Solution

To resolve this issue, simply assign administrative privileges to the Zerto service user in SCVMM.