Problem with Tasks in Zerto Finish Successfully but the Jobs in SCVMM Hang
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Summary
An administrator may notice a Zerto task such as Update VPG completes successfully in the Zerto UI, but the job in SCVMM is hanging.
Root Cause
The Zerto service user does not have administrative privileges in SCVMM.
Symptoms
Zerto tasks finish successfully in Zerto, but the jobs in SCVMM are hung:
In the ZVM logs the following exception/message is seen:
,VMMManager,ExecutePsCommand,"Cmdlet execution error. Command: Get-SCJob. Parameters: ID=663e1f72-6ab2-4c32-b7e6-df92a72fb6f4, VMMServer=Microsoft.SystemCenter.VirtualMachineManager.Remoting.ServerConnection. 0. [Error: 11418.0] Error Code : ObjectsInaccessible ; Message : You do not have permission to access one or more of the objects required by this operation. ; Recommended Action : Contact the Virtual Machine Manager administrator to obtain the appropriate permissions. You do not have permission to access one or more of the objects required by this operation.
,MessageLoggerActionFilter,OnActionExecuted,"Executed Web API request, service: PlatformOperations, action: UpdateManagerTaskProgress, status: InternalServerError, duration: 9ms",
Solution
To resolve this issue, simply assign administrative privileges to the Zerto service user in SCVMM.