Article number
000002959
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
All

Problem with Login to ZCM Fails When ZCM is Running Windows 2008

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Summary

An administrator may come across ZCM login failures when the ZCM is running Windows 2008 in conjunction with Windows Active Directory 2012 or higher.

Root Cause

This is a compatibility issue between Windows 2008 (when running on a ZCM) and Windows Active Directory 2012 and higher.

Kindly see this Microsoft KB Article for further details.

Symptoms

An administrator will not be able to login to the ZCM where the ZCM is running on Windows 2008 and Windows Active Directory 2012 or higher is in use where the credentials are being validated against.

In the ZCM logs, the following will be seen:

System.DirectoryServices.AccountManagement.PrincipalOperationException: An error (1301) occurred while enumerating the groups. The group's SID could not be resolved.

Solution

To resolve this issue, a hotfix from Microsoft must be applied.

This hotfix and further details can be found in this Microsoft KB Article.