Article number
000003855
Affected Versions
7.5 Update 3
7.5 Update 2
7.5 Update 1
7.5 Patch 1
7.5
Source Hypervisor
Azure
Target Hypervisor
Azure

Problem with Azure ZCA’s VRA Service Crashing Repeatedly After Upgrading to 7.5

Viewed 141 times

Summary

An administrator replicating into Azure Gov may experience frequent ZCA VRA service crashes in Zerto version 7.5.

Root Cause

Azure Government endpoints are different from the public Azure endpoints of which are used by default.

Symptoms

As soon as the upgrade or install of Zerto version 7.5 completes, the VRA service crashes continuously with the following errors seen in the ZCA's VRA logs:

,Error,980,NON,CloudRESTClient,processResponse,CloudRESTClient<1> response not available, with http status: 404
.
.
,Control,2624,VRA,VraImpl,setCloudConfig, req.bucketName()=  req.key1()=key  req.tenant()=  req.regionName()=  req.endpoint()=blob.core.usgovcloudapi.net  req.cloudType()=3  req.scaleoutOrchestratorEndpoint()=https://localhost:7072/ManifestJobs/v1  req.resourceGroup()=<subscription_and_resource_group>
.
.
,Assert,2624,NON,AzureProxy,initialize, AzureProxy.cpp 71: rc == RC_SUCCESS failed.

Solution

To resolve this issue, upgrade the affected ZCA(s) to Zerto version 7.5 Update 4 or higher.

If upgrading is not possible, kindly engage Zerto Support to assist with a configuration change.