Article number
000004723
Affected Versions
All
Source Hypervisor
All
Target Hypervisor
Azure

Problem of BSOD upon failover a Windows 2019 VM to Azure

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Summary

Some protected VMs with Windows Server 2019 OS may observe BSOD on the recovery VMs upon failover to Azure. Ensure KB5001384 (OS Build 17763.1911) is installed on the protected VMs and perform a failover attempt again.

Root Cause

Microsoft known issue

Symptoms

Recovery VMs in Windows 2019 BSOD upon failover to the Azure site.
The screen shows the following error.

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED wdf01000.sys

Solution

Refer to the Microsoft document​​​​ to apply the Windows update on the protected VMs.