Manual Upload to Zerto FTP Servers

KB Number:
000001278

Cause:

When gathering logs with Zerto Virtual Replication, an administrator may need to manually upload logs to Zerto's FTP servers, instead of using the automatic upload function built into Zerto Diagnostics. 


Solution:

If automated log collection tools are not working, logs can be uploaded to Zerto FTP clients using the following instructions:

  • If located in the US, upload to Zerto's US FTP server with the following details:

    Server: ftp-us.zerto.com
    User: zertoupload
    Password: ZertoUpload!
     

  • If located outside the US, upload to Zerto's EMEA FTP server with the following details:

    Server: ftp-emea.zerto.com
    User: zertoupload
    Password: ZertoUpload!

Security Approved FTP File Types

  • .zip
  • .tar.gz
  • .tgz
  • .tar
  • .dmp
  • .txt
  • .log
  • .csv

Unapproved FTP File Types

  • .sdf
  • .mdf
  • .xml

When logs have been uploaded, please advise your Technical Support Engineer through your open case that logs have been uploaded.  It is also recommended that you password protect the files with an agreed upon password.  

Note: The zertoupload user can write to, but not list the directory. This may present as an error in FTP clients, which you can ignore.


Affected Versions:
All Versions

Hypervisor:
VMWare, Hyper-V, AWS

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